Hi, I’m Jenn and I want to give you a glimpse into the world of support at Craftsy. From my first day in June of 2011, my goal was to make sure this is not your typical support team. Our mission is to create raving fans. We go beyond answering questions and solving problems, to providing a memorable experience rooted in surprising and delighting our members. Our support team takes pride in helping members find happiness in our classes, supplies, kits, and pattern marketplace. 

• Have a passion for people
• Thrive in a high paced and quickly changing environment 
• Have strong written and verbal communication skills
• Possess a strong attention to detail
• Are successful in balancing high quality personal touch with increasing efficiency
• Collaborate with co-workers to elevate the product and their team
• Demonstrate your ability to take initiative, prioritize your workload, and find creative solutions
• Make your team and our members laugh! 

• Helping members through email
• Managing multiple systems including Zendesk, google apps, other external web based apps, and internal tools
• Working cross functionally with other departments with a sense of urgency
• Improving  our members experience, yourself, the team, and the company

• Your resume! Share your top accomplishments and academic or professional experience
• We want to learn more about you! Instead of a traditional cover letter, we'd like you to respond to the following questions. We will not consider candidates who submit incomplete applications.
  • Tell us about a positive customer support experience, and what made it memorable? 
  • In customer support, what does it take to make someone a raving fan?
  • Why do you think Craftsy is the place for you?