Customer Success Representative
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Who are we?
Loxo is a high growth startup building a machine intelligence SaaS platform. We are a pioneer in the emerging web 3.0 era, and will revolutionize the way that recruiters approach talent acquisition.
The individuals on our team are within the top 2% compared to their peers. We believe that the quality and talent of the individuals on our team is the single most important part to the puzzle and we plan to do something extraordinary together. We are a highly collaborative and supportive group with a team first mentality. We all care about the world around us and want to contribute in a big way in the years ahead to helping society arrive in a better place.
Who are we looking for?
We are a scrappy team competing in an incredibly hot space; we want someone who is tenacious, lives by the kaizen ethos, and has a winner's mentality. More specifically, we are looking for you to have these traits:
Loxo is a high growth startup building a machine intelligence SaaS platform. We are a pioneer in the emerging web 3.0 era, and will revolutionize the way that recruiters approach talent acquisition.
The individuals on our team are within the top 2% compared to their peers. We believe that the quality and talent of the individuals on our team is the single most important part to the puzzle and we plan to do something extraordinary together. We are a highly collaborative and supportive group with a team first mentality. We all care about the world around us and want to contribute in a big way in the years ahead to helping society arrive in a better place.
Who are we looking for?
We are a scrappy team competing in an incredibly hot space; we want someone who is tenacious, lives by the kaizen ethos, and has a winner's mentality. More specifically, we are looking for you to have these traits:
- Desire to be the world's best
- A great attitude
- A commitment to excellence
- Detail oriented
- A competitive spirit
- A team player
- Curiosity
- Persistence
- Character, integrity and ethics
- A healthy work/life balance
- Likes to have fun
- Loves startups
With thousands of users across the globe and counting, Loxo is the fastest growing hiring tool and we are only getting started. With an artificial intelligence product that uses technology to identify top candidates for companies and their hiring teams, those who join our B2B SaaS startup team today will get to be key player in our high-growth phase. Hiring top talent is consistently the greatest stress for executives today and Loxo makes hiring simple and fun. Visit Loxo.co to learn more.
Your role as a Customer Success Representative
Our Customer Success team at Loxo is the face of our company, engaging and retaining our valued customers from day one of their Loxo experience.
Organized, proactive, prompt, upbeat, empathetic. Are these strengths that describe you? All are traits that describe someone who will be successful in this role. In addition to supporting our customers, onboarding new users, up-selling current customers to better fitting products, improving our Online Help Center and guiding best practices, the customer success team will participate in growth and strategic communication efforts at Loxo. Because Loxo is a high-growth startup, the ability to grow into a unique role is not only possible, but encouraged.
More about the role, responsibilities and opportunity at Loxo
The customer success team will:- Ensure an exceptional experience for our clients by understanding their goals and helping to drive their adoption of the Loxo platform.
- Lead the onboarding process for new users migrating to Loxo from older recruiting technologies.
- Provide world-class support to clients who want to level-up their own recruiting practice by scheduling meetings with clients and troubleshooting issues they run into with Loxo.
- Proactively guide our clients on best practices and share updates on Loxo features with clients in weekly emails.
- Act as an advocate for the client when working with internal teams at Loxo, while also understanding the greater vision of our company.
- Collaborate with the growth and product teams by sharing client feedback that impacts the marketing and product roadmaps.
- Professionally and confidently interact with all members of the Loxo team as well as customers and vendors.
- Drive clients to refer Loxo to their peers, and assist the growth team in managing our referral programs.
- With high energy and enthusiasm, communicate positive and constructive customer feedback internally to build up the client success, growth and marketing, product and engineering teams
Check out our office in the heart of RiNo, Denver's hottest neighborhood! Loxo's growing team just moved into an awesome new office space in the Downtown Denver neighborhood of RiNo. We look forward to setting you up for success as we settle into our new home office!
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