Cartasite is a rapidly growing technology company in the heart of Downtown Denver. We are an established yet emerging firm with a recent history of doubling growth year over year. We have a global customer base and offer tremendous opportunity for you to make your mark professionally and strategically. We are small, offering a boutique-like setting and need you to help us double and triple in size.

We are small company with big company benefits. We offer great health insurance; we promote a healthy lifestyle (yoga on the roof). You can bring your dog (still waiting for someone to bring their cat) to work on Fridays. We provide snacks and offer an open, collaborative office environment.

Ideally We Are Looking For:

- Someone passionate about the customer experience and who cares deeply about their success and satisfaction.

- You inherently seek basic customer data when communicating such as utilization, use cases and satisfaction.

- Someone who finds ways to help Cartasite win, looks at the big picture and goes above and beyond to help deals across the line and keep customers long term

- Someone who can listen to customer needs and issues and translate those into business objectives and strategies.

- You are always listening for a sales opportunity and you understand how to route them within the organization.

- You’re not intimidated by new technology; in fact you embrace it, and often find yourself as the internal and external advocate for new processes/systems/technologies.

- You believe there are no problems just challenges with solutions yet to be determined.

- You have a thirst for knowledge and take initiative to grow your industry expertise without any direction.

- You’re positive, energetic and enthusiastic.

- Someone who leads by example and has the desire to lead a team someday.

- Pirate jokes.

Job Requirements

- Own post sale relationships.

- Manage metrics regarding utilization, retention, satisfaction and share of wallet.

- Collaborate with Sales, Customer Care and Development.

- Methodical record keeping in the CRM (Zoho).

- Establish lasting relationships with key stakeholders within our customer base.

- Knowledge of project management philosophies and strategies.

- Perform regular product training sessions in person with customers as well as through webinars.

- Travel as needed (10-15 days per year).

- MS Office Ninjas are preferred, as you will need to prepare QBR’s with detailed spreadsheets and presentations.

Qualifications

- Bachelor’s degree in business, IT, Computer Science or Communications.

- Software industry experience required.

- 5 Years experience in Customer Success, Account Management, Client Services or Product Management.

- Familiar with both SMB and Enterprise client needs.

- Excellent communication, organization and interpersonal skills.

- Strong understanding of business process across industries.

- Ability to lead cross functional groups.

Preferred Experience (not required, but would be helpful)

• Oil & Gas experience
• Natural Resource experience
• Fleet management experience
• Telematics experience