SendGrid is hiring for our kick ass Compliance team. Daily, you will be saving the world from spam, offering solutions to customers with email delivery problems, and identifying issues such as spam, compromises, phishing, and identifying trends to help prevent abusive issues with email. Comfortable working the evening shift: 3-11pm.

If you are tired of working the Genius Bar or offering technical support with no upward mobility, SendGrid could be your answer!

What You'll Do

• Save the world from spammers, specifically helping SendGrid identify senders causing damage to our reputation and to the email ecosystem
• Provide world-class customer service with a solution-oriented mindset
• Discern malicious emailers from ignorant senders that need coaching and education
• Daily checks and monitoring reports to identify spam and rising trends
• Produce ideas which will help shape the compliance department
• Creative and technical problem solving

About You

• Willing to be identified as a superhero and yet still be humble
• High-energy, non-jaded, optimistic attitude about life
• You have an innate ability to talk to clients. Not only are you good at it, you thrive to provide solutions to clients
• Able to work non-standard hours in a work week to fulfill our need for a night shift
• You are dynamic and enjoy quick changes in a fast paced work environment
• When you run into a problem, you produce code to help solve that problem
• You have mad SQL skills
• Look forward to solving challenging problems
• An understanding that you may occasionally be exposed to unfavorable content sent by spammers
• Driven to make everyone's life better
• A passion for the Oxford comma
• Strives for self-improvement. So much so you work harder to make others lives easier
• 2-3 years of customer service experience
• You are a technology enthusiast. Your friends and family go to YOU to solve their technical problems