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Full-time
The day-to-day
- Manage email, phone, and customer service portal correspondence, helping customers to sort out various issues, including website navigation, product questions, ordering and payment issues, shipping and tracking inquiries, order status, and more
- Attract and retain customers through timely, accurate, and kind responses
- Review incoming orders to move into production
- Assist the AU team in various tasks to help ensure a flawless customer experience
- Use your insider knowledge to proactively raise ways to improve our customer service, and work with the team to implement those improvements
- Be available to work some weekend and holiday hours as needed
Qualifications
- Bachelor’s degree or equivalent experience preferred
- 1+ years experience in a customer support position, or other relevant roles that include extensive and direct work with people/customers
- Desire to put customers first and be an advocate in helping them solve problems and get the answers they need
- Great interpersonal skills and ability to communicate with others directly, efficiently, and kindly
- Excellent at identifying and solving problems
- Excellent attention to detail and proven ability to do so in past work
- Technical proficiency
- Ability to maintain a positive attitude
- An understanding that the day is not done until the job is completed
- Work well on a team, and strive to see everyone succeed together
- Value patience and kindness and consider yourself to be a good teacher
- Excellent time-management skills - can organize and execute multiple tasks in a timely fashion
- Commitment to company values and culture
Equity, health, vision and dental insurance for families, generous vacation policy, free breakfasts and lunches in the office, gym membership, 401(k) plan, commuter benefits, and paid trips to conferences.
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