Business Systems Manager
Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make a difference:
Iterable’s RevOps team is looking for a Business Systems Manager to provide operational support to help grow our business worldwide. The core focus of the role is how we scale and maintain our GTM systems. You will help administer tools and support end users in tools such as Salesforce, Outreach, Gong, Datafox, LeanData, and Chili Piper. You will report to the Senior Manager, Business Systems. This is an opportunity to get broad exposure to our GTM tech stack and scale our systems and processes.
One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.
You’ll get to:
- Manage integrated applications and third party suppliers including: Salesforce, Leandata, Outreach, Gong, and Chili Piper
- Translate user story requests into workable requirements and Salesforce elements, and document technical specifications and the associated test cases
- Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
- Support our existing Sales tools and drive increased adoption across the team
- Build reports and dashboards, both ad-hoc and for strategic initiatives
- Own, create, and maintain both internal and external documentation
- Support end-users of the Salesforce platform and integrated tools
- Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
- Monitor system health and performance including proactively identifying and improving system processes
- Maintain and improve data cleanliness
We are looking for people who have:
- Experience using the following in Salesforce: flow, process builder, custom fields and objects, workflows, validation rules, page layouts, record types, and bulk data load utilities (e.g. Data Loader)
- Deep understanding of Salesforce security including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
- Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
- Strong project management skills and ability to communicate cross-functionally
- Interest in and ability to learn administration of new tools
Bonus Points:
- Experience administering Salesforce for a 550+ person instance
- Knowledge of administering LeanData, Outreach, or Chili Piper a big plus
- Certifications (a plus)
- Salesforce Certified Administrator
- Salesforce Senior Certified Administrator
- Any other Salesforce Certifications
- Familiarity with Salesforce CPQ
- Familiarity with Apex
- Experience providing support to a SFDC instance in a hyper-growth SaaS company
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $101,000- $165,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.