What’s Gusto?

We believe that employees are people, not ID numbers. That’s why we’ve reimagined the most complicated, impersonal business tasks that employers face and created one simple and delightful service. Payroll, benefits, and HR like you’ve never seen before.

We were recently voted the #1 place to work in San Francisco. To learn more about our values, life at Gusto, and benefits, visit gusto.com/careers.

Benefits Experience, Member Fulfillment at Gusto

The Fulfillment (Health Benefits) team is passionate about using innovative technology and service to fulfill key moments of small business owners and their employees in offering benefits. Our team strives to positively influence millions of businesses and hundreds of millions of employees throughout the United States.

We are looking for support experts who are passionate about process improvement and operating behind the scenes to ensure customer benefits are fully supported. You will help employers and employees manage their existing benefits by submitting new hire enrollment, qualifying life event, and termination requests to health insurance carriers on their behalf.

Here’s what you’ll do day-to-day:

  • Manage ongoing benefits enrollment operations (e.g. new hires, qualifying life events, carrier relationships)
  • Collaborate with health insurance carriers to ensure our customers have proper coverage
  • Understand client pain points and operational difficulties, communicate the concerns internally, and influence our product
  • Spend time analyzing and improving our processes to help scale our growing health benefits operations

Here’s what we’re looking for:

  • 1-2 years experience in healthcare, finance, or a start-up environment
  • Experience with data entry and interacting with external company contacts
  • Enthusiastic about taking on new projects and becoming a subject matter expert
  • Bachelor’s Degree from an accredited university
  • Health insurance or healthcare industry experience preferred, but not required

This is a full-time position based in Denver, Colorado. Local candidates strongly preferred.

 

ABOUT GUSTO

Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 40,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.

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Why work with us
We are a group of technologists, foodies, wine enthusiasts, photographers, hikers, musicians, cyclists, runners, and above all a family. We are motivated, challenged, and inspired by our customers and our team. We care about solving meaningful problems and building an amazing product that our customers truly love.
Culture
We are a tight-knit family that enjoys celebrating accomplishments and spending time together at the office and outside of work. We have fun, whether we're singing karaoke, watching movies, playing ping-pong, or doing 7-minute workouts!
Perks & Benefits
NEVER GO HUNGRY: Always enjoy delicious food and snacks at the office.
HEALTH INSURANCE: Comprehensive medical, dental, and vision coverage. We cover 100% of premiums.
VACAY: Open vacation policy. We don't count days.
STAY FIT: Fitness stipend to keep you happy and healthy.
GUSTAWAY: Team "workations" and field trips where the team travels somewhere for inspiration.
GET HERE EASILY: Commuter benefits to help you get to work.
FLY AWAY: Every employee gets a free flight to anywhere in the world on their one-year anniversary.

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