Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services teams, powering DISH TV and Sling TV, deliver an award-winning TV experience to millions of customers. These dynamic teams are unwavering in their commitment to continuous innovation, ensuring the evolution of their products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
Key Responsibilities:
- Cross-functional collaboration with Product Designers, Product Managers, Voice of the Customer, Research, and Brand Strategists to help customers understand how to make the most of their TV-viewing experience
- Develop concise, easy-to-understand, and practical solutions that delight customers
- Rapidly iterate alongside Designers, producing compelling and intuitive copywriting solutions for everything from low-fidelity wireframes through high-fidelity mockups and prototypes
- Attend Design Reviews, contributing feedback that informs the overall user experience
- Conduct user tests, research, surveys to capture and understand real users' motivations, goals, and pain points; and then help conduct research to evaluate how well your UX writing helps customers understand
- Dig into qualitative insights and social media feedback to points of confusion for customers
- Present your work to various stakeholders, explaining your creative process and how your final solutions align with the product goals
- Conduct end-to-end audits of our current products and deliver improvements to our voice and tone that aligns with the overall Brand
- Inform how our Brand voice comes to life in various ways in our product experience
- Evangelize and advance great UX copywriting and customer-centricity throughout the organization
- Collaborate with Marketing to develop a content strategy for our .com experiences that helps them find the TV package that's right for them
Skills, Experience and Requirements
Education and Experience:
- 3+ years of UX Copywriting experience at consumer-focused product companies with a track record of shipping improved copywriting that demonstrably improved the user experience
Skills and Qualifications:
- Strong writing and communication skills and clean command over information hierarchy
- Ability to communicate creative decisions clearly and effectively across all functions and levels of the organization
- Eagerly seeks out feedback, skill development, and opportunities to be coached
- Experience driving the writing process end to end and partnering closely with cross-functional teams to discover the solutions that exceed user expectations
- Sees customer problems as opportunities and obsesses over finding the best solution
- Experience working within a product team focused on .com or app experiences
- Online portfolio that shows clear copywriting that yielded results, strong critical thinking and creative problem-solving skills
- Experience developing content strategy for a Video Consumption and/or Shop/Buy (e-commerce) experience a plus
- Experience personally conducting user testing and research is a huge plus
- Passion for digital video, streaming, and TV industries also a huge plus
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
