PwC
At PwC, our purpose is to build trust in society and solve important problems.

US Tech Office Technology Support

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A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team is committed to delivering a great support experience and continuous process improvement. They are focused on providing support to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. Customer Support responds to customer inquiries and resolves customer concerns. Support can be for a "product" (client facing application) or internally used software or hardware. Support recipient can be internal (PwC partner, staff or contractor) or an external PwC client. They proactively identify opportunities to simplify, automate, and eliminate issues.
This is an in-person role that requires punctual attendance. Depending on your assigned PwC office, expected working hours would be either 8:00am - 5:00pm, 8:30am - 5:30pm or 9:00am - 6:00pm (New York Only).
The individual in this role is expected to wear a PwC branded shirt.
Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
1 year(s)
Preferred Qualifications:
Degree Preferred:
Bachelor Degree
Preferred Knowledge/Skills:
Demonstrates some abilities and/or a proven record of success with identifying and addressing client needs:

  • Assisting end users with hardware and desktop requests and technology issues, including talking with them to understand, diagnose, and resolving the issues;
  • Escalating issues that cannot be resolved to other teams, and documenting accurate information;
  • Using judgment and mitigating or resolving escalations from end users, including partners, independently;
  • Advising end users on how to use technology tools to solve business problems;
  • Teaching end users how to better use technology, including sharing best practices, tech hacks, and communicating technical information to end users at varying skill levels;
  • Understanding operating systems (Windows and Mac) and applying advanced troubleshooting skills, outside of documented processes, to resolve end user and office infrastructure (servers, AV, printers, network and kiosk) issues;
  • Imaging and deploying PCs and other technology peripherals to end users in the office and remotely;
  • Performing office floor walks to proactively identify technology issues and taking action to drive resolution;
  • Performing printer toner changes;
  • Enabling end users to have successful meetings by testing technology in advance and assisting when issues arise;
  • Keeping IT ticketing management system updated;
  • Identifying and delivering continuous process improvements for positive end user experience through process simplification, automation and issue elimination;
  • Using data analytics to detect patterns in tech support issues and requests and implementing solutions to prevent recurring issues and automating recurring requests;
  • Collaborating with other technology teams and troubleshooting, while diagnosing and resolving office infrastructure issues;
  • Collaborating with other technology teams and performing configuration changes and testing as part of routine office infrastructure maintenance;
  • Maintaining end user facing and internal technical documentation with high degree of accuracy;
  • Exercising judgment in knowing when to make an exception to a process or policy for business reasons;
  • Independently prioritizing your work and monitoring your productivity and end user satisfaction results and leading self to achieve targets;
  • Processing assigned service incidents and requests to achieve key performance metrics;
  • Displaying an interest in innovation and commitment to continuous learning; and,
  • Grasping new technologies quickly and sharing knowledge.


Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-productstechadministrative

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What are PwC Perks + Benefits

PwC Benefits Overview

We offer a comprehensive, flexible and competitive benefits program. It provides access to programs that can be tailored to meet the personal health and financial well-being needs of our partners, staff and their families. It also provides resources and programs to help staff pursue their professional goals and support their personal and family needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Meditation space
Mother's room
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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