Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Denver, CO
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Systems Engineer III - NTO Mobile Operations at Spectrum (Greater Denver Area, CO)

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Employer Provided Salary: $78,900-$139,500 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

JOB SCOPE:
Responsible to monitor, manage, and optimize the Spectrum mobile network delivering mobile communications services. Collaborate with internal and external organizations including Wireless Ops, Field Ops, NOC, Net Ops, Engineering, Product management, and 3rd parties to generate the best mobile wireless experience for our customers.
** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
MAJOR DUTIES AND RESPONSIBILITIES:

  • Ensures that the Spectrum mobile network meets or exceeds Service Level Objectives (SLOs) for RAN, core, backhaul, and devices.
  • Responsible for optimizing KQIs with the primary goals of maximizing performance, minimizing network transitions, and optimizing throughput and latency.
  • Drive E2E service performance, triage issues, determine root cause, and resolve impairments in a timely manner.
  • Analyze coverage, interference, handover, and overall performance quality. Utilize analytics tools to investigate KQI's/KPI's and drill into the network at the appropriate level (national, market, cluster, gNB, vendor type, equipment type, installation type).
  • Proactively identify opportunities for implementation of automation to identify E2E service performance anomalies and trends.
  • Responsible for auditing SAS grants, power levels, and channel assignments.
  • Monitors and audits golden/modifiable configurations daily to ensure alignment to standards.
  • Focuses on most impactful sites/clusters for optimization efforts, which can include:
    • Configuration changes (mobility, power, etc.)
    • Antenna configuration changes on strand or RoE
  • Contribute to daily, weekly, monthly cadence of service performance and network problem reports to develop insights into service performance.
  • Create and implement service improvement plans, confirm successful implementation and operational readiness (knowledge DB, documentation etc.).
  • Leverage individual or collective service improvement actions/MoPs including prioritization, dependencies, timelines, test plans etc. These plans could involve new releases, upgrades, configuration changes etc.
  • Validate success of service implementation actions to verify issue resolution.
  • Participate in and contribute to the cross-functional knowledge transfer across E2E Performance engineers between the HMNO Core, RAN and SAS domains/technologies to advance skills expertise and foster collaboration.
  • Create detailed documentation and contribute to the development of processes and procedures that improve E2E service performance and team effectiveness.
  • Create overall dashboard to convey network health. Utilize analytics reports to create service improvement plans, convey optimization recommendations, and implement approved enhancements.
  • Performs service impact analyses and validates success of Configuration/Change Management activities.
  • Adheres to industry specific local, state, and federal regulations, as applicable.


BASIC / MINIMUM QUALIFICATIONS:

  • Bachelor's Degree in Computer Science, Engineering or related field, and / or equivalent work experience
  • Minimum four (4) years wireless network engineering experience
  • Experience in using ticketing and software tools to support the current operations, basic network devices and basic network appliances.
  • Demonstrated experience performing system and network performance monitoring, evaluation and tuning to optimize performance and critical KPI's.
  • Understanding of 5G Core/RAN Elements and Call flow including SAS, as well as the device role in network selection & call flow and associated device operations & troubleshooting
  • Understanding of AP/gNB Provisioning, and proficient with leveraging packet-analysis tools and network analytics platforms to troubleshoot or characterize network traffic.
  • Must be able, write and speak the English language to communicate with internal teams, customers, and suppliers, in a clear and professional manner.


PREFERRED JOB QUALIFICATIONS:

  • Experience tuning RAN parameters and a good knowledge of 3GPP standards, LTE/5G RAN air interface and LTE/5G RAN functionality.
  • Tier2/Tier3 operations troubleshooting experience supporting a wireless service.
  • Knowledge in CBRS spectrum frequency and FCC requirements (3.5GHz)
  • Understanding of Security architecture end to end and network ingress/egress poi
  • Advanced knowledge of IP routing, and routing protocols such as BGP, ISIS and OSPF as well as enabling protocols and platforms such as DHCP, DNS, RADIUS, PMIP, D
  • Experience with large distributed networks and MSO / Wireless Operator topologies.
  • Strong understanding of end-to-end system/call flows for WiFi, 4G LTE/IMS, 5G, EPC Core functions SMF/UPF/AMF/AUSF/NRF/PCF/UDM/UDR.
  • Experience analyzing device UE logs and developing recommendations.
  • Competent knowledge of related industry specifications and standards DOCSIS, IEEE, ANSI, Fiber, Bridging, Switching, Routing, Ethernet and Transport technologies and protocol
  • Compute layer administration in physical, virtual and containerized environments. Hands-on experience with mobile edge compute, network function virtualization
  • Data Networking Knowledge (OSI Model, TCP/IP, Optical Networking)
  • Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)
    • Networking Certifications: CCNA, CCNP, JNCIA, JNCIS
    • VMWare Certifications: VMWare ESX and NSX
    • Experience with Programming / Scripting languages. (Linux, C, C++, bash, Perl, Python)
    • Experience with Netscout nG1, nBA, nSA, TrueCall and other Service Assurance monitoring tools.


WORKING CONDITIONS:

  • Office environment
  • 24X7 Network Operations environment


#LI-AK
ISY350 2023-21211 2023
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of
$78,900.00 to $139,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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