Senior Business Analyst

| Denver, CO, USA
Employer Provided Salary: 88,000-132,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

  • Think Client First
  • We Are One ‘Ohana
  • Be Curious and Learn
  • Own It.
  • Act With Integrity
  • Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The Senior Business Analyst is the craft leader that focuses on the North America region (NORAM) while being part of the global Business Intelligence team. That means that you will be a critical thought partner for NORAM’s VP of Commercial, Chief of Staff and commercial leaders. The NORAM Commercial team oversees Sales, Onboarding, and Account Management and is responsible for growing and maintaining partnerships with thousands of FareHarbor clients.

We would love to see you leading regional analytical excellence. This role will be an exciting opportunity for someone who likes to drive continuous improvement and innovation, and is an all-star collaborator. This is a full-time position based out of our Denver office.

What you’ll do here:

  • Proactively provide insights that help commercial teams meet FareHarbor’s ambitious goals. 
  • Optimize data strategy (full cycle, from ETL to reporting) to support data-driven decisions for client growth: maintain data accuracy and spot improvement opportunities for key reports, metrics, and workflows. 
  • Collaborate with cross-functional stakeholders to define problems, set success metrics, and plan future strategies using data insights and effective communication.
  • Build and develop a knowledge base about the operational, tactical and strategic best practices for the Commercial team. 
  • Be the voice of the global Business Intelligence team within the NORAM region, ensuring our culture has data at the forefront.


  • 4+ years of proven experience in Analytics.
  • A creative mindset and a desire to find the best solution available. 
  • Experience leading complex projects spanning multiple stakeholders across various geographies. 
  • BSc/MSc in Business Administration, Economics, Computer Science or a related field.
  • Expertise using data analysis and visualization tools (e.g: Tableau, Looker, Power BI, Mixpanel, etc.) to drive strategic decisions.
  • Expertise with one of the data analysis languages (SQL, Python); experience working with statistical modeling is a plus. 
  • Excellent communication skills with the ability to translate complex data findings into actionable recommendation in a fast-paced, dynamic, high energy environment.
  • Preferably understanding of SaaS and/or Sales, Revenue, and Customer analytics and best practices.


  • Medical, dental + vision coverage
  • 26 days of PTO + 12 paid holidays
  • Global leave benefit 
    • 22 weeks paid parental leave 
    • 2 weeks paid grandparent leave 
    • Extended care and bereavement leave
    • Life insurance policy
  • 401k + employer matching
  • Social hours & events and team-building 
  • Educational Opportunities
  • Wellness benefits (Headspace subscription & wellness webinars)   
  • Work-from-home assistance
  • Hybrid friendly
  • Paid volunteer hours

Salary Range: $88,000-$132,000, plus 10% bonus potential

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.

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Technology we use

  • Product
  • Sales & Marketing
  • People Operations
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS
    • Close CRM
    • Campaign MonitorEmail
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • Airtable Project Management


1700 Broadway, Denver, CO 80202

An Insider's view of FareHarbor

What are some social events your company does?

We have a variety of monthly social events for each of our offices to take part in - including a summer and wintertime party. One event is Aloha Friday, one Friday a month, where we come together in person to share important regional updates, enjoy lunch together and a happy hour in office.



How do you collaborate with other teams in the company?

In my role as a dashboard specialist, I work closely with teams that interact directly with clients, like Account Managers and Support Agents. They handle the “what” and "why" part of the changes, while I take care of the "how" by implementing technical updates to the dashboard.


Enterprise Client Dashboard Specialist

What makes someone successful on your team?

In the role of a Mid-Market Account Manager, success takes on many different forms as each individual brings their own unique approach and style to the table! In my experience, success on the Account Manager team stems from a proactive and "be curious" approach.


Mid-Market Account Manager

How do your team's ideas influence the company's direction?

On Quality Control we are responsible for thinking critically about our product and giving feedback to make it better. Additionally, because we have an abundance of knowledge about product usage, we are often a source of information for other departments.


Director, Quality Control

What’s the vibe like in the office?

The vibe in the office is fantastic. It is a highly collaborative environment that is full of positivity. It's a place where we all come together to do our best work. In the office everyone is accessible and happy to answer any questions you might have.


Recruitment Coordinator

What are FareHarbor Perks + Benefits

FareHarbor Benefits Overview

* 26 days of paid time off (PTO) and 12 Public Holidays
* Full medical insurance
* Dental and Vision Insurance
* Employee Assistance Program
* Life Insurance
* Short-Term Disability
* 401k plan with employer matching
* Alotted hours towards volunteering
* A casual office environment with tons of company-wide and team building events like First Friday mixers, outings, and more! 

Volunteer in local community
Open door policy
OKR operational model
Open office floor plan
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Global, hybrid all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Highly diverse management team
47% of people managers are women as of May 2023
Hiring practices that promote diversity
All interviewers go through a training with a focus on unconscious bias and how to mitigate its effects. Our hiring process is designed to reduce bias through consistent, skills-based assessment.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
We have a team of Wellbeing Ambassadors that provide wellbeing initiatives throughout the year for employees to participate in.
Mental health benefits
We provide a Headspace subscription to all employees and their families.
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Personal development training

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