BACKBONE - Technical Writer
Do you have a passion for writing, understand software product development, and are extremely detail oriented?
We’re looking for a talented technical writer to help us document feature releases of our product development software. This role would work collaboratively with Product, Engineering, Client Success and Marketing in our Boulder office to produce engaging, impactful, and usable documentation of our software. If you enjoy writing technical documents that can be used for a diverse range of users, we’d love to hear from you.
ABOUT US
Backbone is a next-generation PLM solution that helps consumer goods companies manage complex design and product development processes from anywhere, on any device.
ALL YOUR APPS IN ONE PLACE.
- In-App Annotation Tools
- Real-time Costing and Inventory
- Sample Verification and Approvals
- Seamless Factory Communication
- Tech Pack Creation
ON ANY GIVEN DAY YOU COULD FIND YOURSELF DOING THE FOLLOWING:
Gather, analyze, and translate technical information, composing it into clear, comprehensible documents such as product requirements and release notes to be used by technical and non-technical personnel
Participate in Agile development processes based on product and team needs
Research and document product information and functionality by referencing written material, attending standup meetings, and interviewing product managers, user experience designers, and subject matter experts
Conduct research to ensure the use of proper technical terminology; apply fundamental technical concepts, processes, practices, and procedures to assignments
Incorporate controlled vocabulary, configuration management, and standard naming conventions
Assist in providing topic-based and context-sensitive information in the existing online product knowledge base, using our established writing style and standards
Leverage engineering and project management tools such as JIRA to understand issues and develop an output
Regularly review documentation for accuracy, timeliness, and usefulness; make updates and revise as needed
Develop documentation templates and adhere to style guides
Dive deep into product functionality in order to understand documented features
Grasp and explain software features using screen captures and other visual cues to improve user understanding and product adoption
Edit and publish screen graphics to enhance documentation
Work with the programming, product, and marketing teams to continually improve technical writing standards, processes, and documentation
Gather usability feedback from clients, product managers, and staff
Technical video production a major plus
YOU SHOULD HAVE:
You have 2+ years experience producing technical documentation for a SaaS product
You have experience writing API reference documentation is a plus
You geek out about technology and love learning about new things
You can quickly identify customer pain points and have a consistent desire to do whatever it takes to fix them
You possess a passion for grammar and punctuation
You appreciate being part of a fast-paced, constantly iterative, and agile environment
You have a relentless passion for creating industry-leading products and the highest quality customer experience
You have a meticulous eye for attention to detail, consistency, and accuracy
You are self-motivated and do or achieve something because of your enthusiasm or interest, without needing pressure from others
You are focused and goal driven
You are collaborative and possess a keen ability to support cross-functional projects and decisions
OTHER DETAILS
• Located in Downtown Boulder, CO with great views of the mountains
• Full Time, with Work-life balance
• Work mostly on-site with the ability to work remote when necessary
• Compensation package commensurate with experience and expertise
BENEFITS INCLUDE:
• Company-sponsored health insurance, ST/LT disability, and Life insurance
• Subsidized parking
• Oh yeah, we also have a stocked fridge and great snacks
• Monthly Health and Wellness Credit
• Stock Options