JOB SUMMARY
Responsible for product development and lifecycle initiatives for Charter's webmail and domain service. Essential understanding of company-wide business processes and ensuring team is organized and prepared for all process, reporting, budgetary, and business planning requests. Capacity to lead cross-functional projects related to business process, product lifecycle management, and product development.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Understands digital best practices in accessibility, usability, requirement writing, agile development, software product management, web analytics and product lifecycle management.
Brings proven knowledge of industry best practices in product development and translates appropriate steps for unique organization and market position.
Diagnoses complex issues and evaluates, recommends, and executes the best resolution.
Shapes the direction of Charter's product set and advocates for excellence in all areas.
Evaluates proposed features and enhancements from the perspective of the digital user experience and makes decisions in the best interest of the consumer.
Responsible for the development and communication of product strategies dependent on new services/features to drive financial results.
Builds relationships with key stakeholders in product, marketing and customer operations to implement strategy.
Provides a data-centric perspective, using data as the driver and influencer of priority and measurements of success.
Create and maintain discrete trending dashboards for utilization by the working team and the executive team.
Model and forecast business trends based on historical data sets and planned product changes or feature launches.
Perform ad hoc data analysis as needed.
Track and report on department initiatives and maintain initiative roadmap and status reports.
Lead business process design and documentation.
May lead cross-functional projects related to process improvement, product lifecycle management, or product development.
May generate requirements documentation, with minimal direction, through facilitated work sessions or individual interviews with sponsors and stakeholders and manage changes to those requirements.
Perform other duties as required.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data and create recommendations
Ability to define key performance indicators / metrics
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to quickly become subject matter expert on multiple databases and reporting tools
Ability to document, prepare and present data-driven presentations
Ability to plan, prioritize and organize effectively and independently
Ability to manage and assign multiple projects and tasks
Ability to communicate and contribute cross-functionally, and within a matrix environment
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to show judgment and initiative and to accomplish job duties
Effective business sense and sense of urgency to achieve business results
Effective business acumen
Effective analytical ability is a must
Expert in Word, Excel and PowerPoint
Required Education
Bachelor's degree in Business, Science, Engineering, Math or related field or equivalent experience
Required Related Work Experience and Number of Years
Business Analysis or Project Management Experience - 5+
Related industry experience (Cable, Telecommunications, Software/Online Services) - 1-3
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Product management and/or product development experience
Ability to communicate with all levels of management and company personnel
Ability to make decisions and solve problems while working under pressure
Ability to lead cross-functional teams in order to achieve business goals and results
Preferred Education
Project management certification or equivalent project management experience
Preferred Related Work Experience and Number of Years
Experience in project management and product development
WORKING CONDITIONS
Office environment MPD313 309209 309209BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $76,800.00 to $135,800.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.