Product Support Analyst

Do you have a passion for web-based software and are looking for a great startup opportunity
that is going to revolutionize an industry? Do you have experience translating business needs to software solutions? Are you obsessed with solving complex, high-value problems? If all of this sounds like you, please read on!

OrthoFi Inc., based in Denver, Co, is a startup technology and process company that is revolutionizing the way orthodontists acquire, finance, and manage new patients through rigorous analytical processes. Founded by a dynamic combination of medical professionals, technical leaders, and industry experts, OrthoFi is revenue positive and poised to experience hyper-growth over the next five years.

Job Description

We are looking for a Product Support Analyst with strong interests and expert capabilities in the planning, organizing and execution of product support activities. The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. ​This hands-on position with significant interaction with all areas of the company.

This individual excels at providing both highly analytical and creative ideas, and can ​bring those ideas life in a way that feels inspired, refined and even magical. The candidate will also have experience in a fast-paced and innovative development environment.

Responsibilities:

• Perform issue investigation and leverage product knowledge to provide system support to business stakeholders
• Liaise between business stakeholders and the Product Support team to define product requirements
• Develop detailed enhancement and bug user stories and ensure acceptance criteria are met
• Provide input into Product Support backlog and release candidates based on business support activities
• Participate in feature and regression testing activities during each product release
• Communicate effectively with business stakeholders to identify needs and evaluate alternative business solutions
• Ability to manage changing priorities and plan effectively with minimal supervision

Requirements:

• 2+ years of business analysis and requirements gathering experience for software development projects
• Understanding of common software development and project management
  methodologies