Company Description

At Conga, we believe that growth equals opportunity. It’s how we drive our business, but it’s also how we view our people and culture. Growth creates opportunity - by growing our team of passionate, talented individuals, we have the opportunity to excel as the best tech company in the industry.

Our people are committed to the Conga mission to inspire, enable, and guide customers to success. We live this every day, working relentlessly to create powerful products that drive unmatched business results for our customers, while delivering service that is second to none. Conga’s position as the leader in digital document transformation, our place as one of the top paid applications on the Salesforce AppExchange, our more than 11,000 customers and our collection of five-star reviews show our dedication to this mission!

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and many additional perks!

Job Description

conga DIGITAL DOCUMENT TRANSFORMATION

Product Planner

Position Description:

A Product Planner will be responsible for the planning and execution of a particular product within the Conga suite. They will work with a Product Manager to collect feedback from stakeholders and work directly with the development team to ensure proper steps are being taken to improve their product.

A Product Planner’s role in the greater product management organization will have an emphasis on the day-to-day details with regard to developing and managing a SaaS product.

Responsibilities:

• Product Expertise

  • Be a subject matter expert on the product(s), including technical functionality, target market needs, user personas, and buyer evaluation criteria.

  • Provide product demos and present to stakeholders based on various product use cases and for different audiences, both internal and external. 

  • Monitor and respond to questions on internal and external communications channels.

  • Communicate with TCS/PS and other internal teams regarding product-related customer cases; work with product management and development to take any necessary actions.

  • Work with other Conga product teams to ensure cross-product coordination of planning. 

  • Provide internal product training for stakeholders including product marketing. 

  • Ensure product(s) are promoted and maintained within sales demo environment(s).

• Product Ownership

  • Act as the Product Owner in our Agile processes - prioritize, define, clarify. 

  • Prioritize the work to include in each sprint. 

  • Guide the scrum team to deliver best-in-class, healthy software at an impressive pace.

  • Effectively manage the backlog by grooming and prioritizing based on data and feedback. 

  • Work with product management and development to create and maintain a product roadmap, track the schedule against the roadmap, and escalate any risks and issues.

  • Own the product definition and refinement process (describe the problem, and draft user stories and acceptance criteria).

  • Work with development to decompose high-level features into user stories.

  • Work with the user experience team to craft visual and written guidance for use by the development team.

  • Quality assurance (QA) for new features/functionality and for issue/bug reproduction.

• Product Research

  • Gather and validate product requirements from customers and other stakeholders.

  • Analyze usage data and trends.

  • Utilize in-app tracking software and feature management.

  • Implement key product metrics and track performance against targets.

• Communications

  • Assist with product launch activities.

  • Provide written summaries, analyses and action plans which drive improvement in conversion, usage, satisfaction and performance.

  • Manage release status for development, and communicate status to other departments and externally.

  • Maintain and update information for periodic operations reports.

Qualifications

• Bachelor’s degree in Computer Science, Business or a related discipline or equivalent work experience

• Excellent oral and written communication skills

• Ability to convey technical solutions to end-users of all abilities

• Demonstrated professionalism interacting with a variety of audiences internally and externally 

• Knowledge of the Salesforce ecosystem

• Familiarity with Conga preferred

• Strong listening skills and a healthy sense of curiosity

• Comfortable operating in a fast-paced environment with significant ambiguity as projects evolve

Additional Information

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.