Description

Envysion, a leading provider of video-based SaaS technology solutions for retailers, including fast casual restaurants, convenience stores and wireless dealers, is seeking a Product Manager. In this role, you will have ownership over the customer experience with Envysion's physical on-site presence. Customers' first experience with Envysion is typically at the time of installation. First impressions are lasting, and we want to create a great experience from the outset. We're looking for a product manager who thrives in a high growth, dynamic environment and adapts well to change.

Responsibilities will include:

• Providing product leadership for our hardware products, including product lifecycle and installation services line of business.
• Defining the customer journey as it relates to installation and on-going support of on-site equipment.
• Maintaining the hardware product roadmap.
• Driving requirements for the hardware solutions suite that Envysion offers for the various industries we serve, as well as developing and maintain the competitive landscape.
• Partnering with our engineering team to create effective solutions in our ecosystem.
• Partnering with our operations team to ensure smooth delivery and support solutions.
• Being a product advocate and resource for customer facing departments including Sales, Customer Support Management and Support.
• Building relationships and collaborating with Integrator Partners to understand their needs and ensure mutual success in the ecosystem, while serving the best interest of our customers.

Competencies and Skills

• BS, BA or other relevant degree
• 4+ years of relevant experience, ideally with some time spent working with hardware-enabled SaaS solutions
• Experience delivering solutions to retailers is a plus
• Demonstrated skills in translating customer pain points into problem definition statements and acceptance criteria
• Must be solution and team oriented with the ability to collaborate, build credibility and trust, and influence others
• Strong interpersonal skills, empathetic, and can facilitate a meeting of minds with cross-functional stakeholders
• Strong analytic skills and demonstrated ability for second-order thinking
• Self-motivated, able to proactively work toward goals independently

Envysion is an equal opportunity employer.