In the last decade, radical transformations have occurred in the world of IT applications and services, driven by the cloud. Servers are no longer setup on-premise or in co-located facilities - they are spun up in seconds in AWS. Applications are not acquired and implemented over weeks or months on-premise - they are subscribed to as advanced SaaS services. Those are just two examples of thousands. There is no turning back. The cloud has changed everything.
Many young companies have the luxury of starting their IT infrastructure in a truly ‘cloud-forward’ way, building their IT stack from day one on cloud solutions. Nothing installed on-premise, most everything accessed as-a-service. More mature companies want to get to an ‘all-cloud’ model, and are strategizing how to be nimble like their younger counterparts. But they both have a major problem: employee resource access. It’s not just cloud apps. SSO tools have done that for years. It’s got to be about ‘everything’ an employee needs to touch: access to their laptops, their network access, legacy applications, SaaS apps, and file access as well. A directory, of course, is what IT needs, but, that’s not a cloud-based possibility.
This whole concept of a directory has been dominated by one company: Microsoft. Active Directory has been one the most critical resources that has controlled employee’s access for nearly 20 years. What happens when you are an IT team who simply don’t care for Microsoft technologies, or are looking to commingle Microsoft resources alongside others….like Mac or Linux? How can you build a solid and secure network with Active Directory...or without it?
This is what JumpCloud has solved.
JumpCloud’s Directory-as-a Service (www.jumpcloud.com) has disrupted this mainstream way of thinking and has gone global helping companies large and small achieve this reality, providing an independent, cloud-based directory. We have made it possible for IT organizations to finally separate from the one element that has helped them stay grounded from the cloud: Active Directory. We have become the world’s alternative for this critical piece.
This is where you come in, Product Manager.
If you are a conventional ‘product person’ who enjoys working in long release cycles, need guardrails, scared to rock the boat, or challenge and push the limits of possibilities, this is probably not the place for you. We are seeking thinkers, disrupters, dreamers, evangelists, leaders and doers as our product managers. In return you have freedom to explore, to invent, and, most importantly, to move fast. You’ll work with an absolutely exceptional engineering team who are as customer-focused as you are. You’ll also be working to enhance a truly progressive platform, from the core stack we’ve chosen to build upon, to the scale it has grown to. Your ownership of deep problem spaces means you will be in command of your features’ execution, from inception to delivery working alongside a close team of product management, marketing and go-to-market professionals. Your work will be seen and used by thousands of IT professionals every hour of every day, keeping their environments secure, and the employee’s connected to their resources.
Sound fun? If so, read on.
As a Product Manager, you will:
- Own the ‘what’ and the ‘why’ of your ideas and inspire them to become new features of, or and ancillary products to, our Directory-as-a-Service
- Own the core positioning of the features or products under your management, mentoring and advising sales, marketing and executive management on the value the provide the customer, and the investment we will receive upon delivering
- Lead the scoping and creation of ‘Definition of Done’ for the features under your management to provide clarity on the delivery, including its follow-up delivery phases
- Help plan and execute a balance of tactical work such as use case and story development for engineering to execute against, against strategic needs such as participation in development of long term solutions
- Take day-to-day ownership of backlog management and prioritization of the features under your management
- Maintain diligence and perform analysis on the market JumpCloud serves to understand competitive offerings, their positionings, functionality and value propositions
You will work with:
- Customers to directly understand their pains and their vision of success, while ensuring they are educated and excited about your vision and the features you’re working on for them
- Your fellow Product Managers to collaborate on strategy and go-to-market execution on new features and updates
- UX and UI teams to ensure the simplest and most efficient experiences for our users
- Engineering to effectively communicate the requirements for the major feature areas you will be owning
- QA to devise test plans and ensure the highest quality delivery of your features
- Marketing on the messaging, positioning, value and benefits of the features you are bringing to market
- Sales to help evangelize and sell your features and the overall Directory-as-a-Service solution
- Customer Success to train and collaborate with them and Engineering on customer issues, resolution and feedback
- Senior Leadership to align your product vision and strategy to company objectives
In order to be successful in this role, we would love for the candidate to have:
- Minimum of 5 years experience as a Product Owner or Product Manager
- BA/BS in computer science or related industry experience
- Direct experience with the product management of SaaS-delivered web applications and large-scale platforms.
- Repeatedly taken products and/or major releases from inception to market
- High degree of technical competency to effectively collaborate with engineering
- Prior PM experience in IT-focused solutions or technically focused B-2-B solutions
- Ideally have experience with IT-related technologies such as Windows, Mac, Linux, directory services, LDAP, RADIUS, SAML or similar complex products
- The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible.
- Proven experience working in agile development methodologies, making sure user stories and acceptance criteria are captured correctly.
- Passion for our product, for our customers, for our market and the possibilities of shaping the future for our customer’s benefit.
- The ability to generate ideas for how our products can make our customers more successful.
- Must enjoy working in a highly collaborative environment.
- Ability to travel occasionally.
As a JumpCloud Product Team member, you possess:
- Empathy and humility - for all whom you communicate and touch every day - fellow employees, customers and partners.
- Passion for your work! It matters to each and every customer for who you want to solve problems.
- Precision and highly-evolved organizational skills in management and synthesis of large sets of information - feature backlogs, user data, support ticket information, etc.
- Solid understanding of the product manager/owner process and proficiency acting as ‘product owner’ in the Agile process
- Deep appreciation and capability in the role of user research
- Solid grasp of current—and not-so-current—states of design and user experience
- Respectable knowledge of dev tools and practices
- Persuasive, personable presentation skills
- Self-directed, organized work ethic
Where you’ll be working
Our corporate headquarters in downtown Boulder, right next to the Boulder Theater.
Why JumpCloud?
You’ll have a voice in the organization, with a seasoned executive team, a supportive board and a proven market that our customers are excited about.
This is a great place to share and grow your expertise! You’ll work with incredible talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique approaches to improving the way customers experience and adopt the product will be valued!
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud and serving our great customer base. If you include a few suggestions you’d like to see in our product, bonus!
