Job Summary

About Us

NetApp is the data authority for hybrid cloud. We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations.

Job Requirements

Job Summary:

Reporting directly to the VP of Product Management, this Voice of the Customer role is a Product Manager with a focus on sales and customer input to the product roadmaps.  You will setup tools and processes to drive two-way communication with sales, partners and customers.  You will develop and implement customer driven marketing requirements to respond to changing and /or competitive environments which may include product positioning, pricing strategies, and overall product positioning.   A strong understanding of NetApp’s Product and Service offerings, relationship management skills, and experience marketing in a high-technology, dynamic environment is crucial to your success. 

As the most senior professional in the Product Management group and a subject matter expert, you will utilize your strong product marketing background and related experience to positively contribute to the department’s goals and vision.

Essential Functions:

As a Product Manager you are part of a dynamic team that delivers value to the NetApp organization and supports sales and revenue generation goals.  The team is tasked to:

• Develop voice of the customer goals in collaboration with customers, sales, sales support, product development and other cross-functional teams to ensure a focus on market and customer needs.
• Establish, enhance or distinguish product placement within the competitive arena.
• Work with development and cross functional teams to optimize product investments and roadmap plans
• Drive the primary interaction and relationships with our sales teams, our partners, and our customers to drive input and communication of product plans
• Develop business plans and product positioning in the marketplace including pricing strategies, product specifications, catalogues, sell-sheets, training aids, web presence and promotional events.
• Track general business indicators, including market share, and competitor’s marketing and sales program activities.
• Work with industry analyst to bring analyst views and data into the product planning process.

Requirements:

• Excellent verbal and written communications skills; presentation, customer service, business, and negotiation skills.
• Strong analytical skills and ability to work both independently and lead cross functional teams.
• Ability to build strong working relationships across all levels of the organization, including remote areas.
• Product management experience in the technology industry.
• Ability to function well in a fast-paced, dynamic environment with competing priorities

Responsibility and Interaction:

• Responsibility: 
  • The tasks this individual is responsible for are often unstructured, have wide implications and there are multiple outcomes. 
  • This individual will apply broad expertise or unique technical/industry knowledge in solving problems that are unique and extremely complex given time, budget and resource constraints.
  • Demonstrate leadership and vision in determining and driving strategy decisions.
  • This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties.
  • Limited supervision is provided, as this individual can operate, drive results, and set priorities independently.
  • The ideal candidate will be a proactive contributor and subject matter expert.To be successful, this individual must demonstrate favorable results through leadership and influencing multiple individuals and groups. Often acts as mentor or facilitator.

Education

• A minimum of 12 years of experience is required.
• A Bachelor of Arts of Science Degree is required or equivalent experience.
• Demonstrated ability to have completed multiple, complex technical projects.