Customer Experience Manager

| Greater Denver Area

At CyberGRX we’re dedicated to helping organizations streamline their third-party cyber risk programs. We believe the process can be more efficient and effective, and we make it our mission to ensure our customers are getting the most out of our innovative Exchange, every day. It’s a game-changer for our clients - so we need our colleagues to be game-changers, too. You’ll get to work with a small, highly motivated, highly skilled team solving some of the biggest issues facing the world’s most influential companies.

Duties of this role include:

  • Daily contact with Vendors and/or customers via email (MS Outlook) or phone
  • Update status and notes daily for 50+ assessments in Salesforce
  • Monitor progress of assigned assessments and follow-up with vendor contact accordingly


Requirements:

  • Solid communication skills (written and oral)
  • Strong attention to detail
  • Excellent time management skills, and the ability to do heavy multi-tasking (think managing 50+ ongoing assessments at once)

Preferred Skills:

  • Familiarity with the Microsoft office suite (Word, Outlook, Excel, OneNote, and One Drive)
  • 10,000 foot view of cyber security and asset controls
CyberGRX does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
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Technology we use

  • Engineering
    • PythonLanguages
    • Neo4jDatabases

Location

We're in LoDo between 16th and 17th streets. We're a short walk from Union Station and surrounded by great bars and restaurants.

An Insider's view of CyberGRX, Inc.

What’s the vibe like in the office?

It's a total blast! Everyone is super committed to what we are doing and genuinely loves being here. There's a buzz of energy and excitement in the air, and laughter around every corner. I wake up every morning looking forward to doing awesome work with people I consider friends. I've never felt so rewarded and appreciated.

Ben

Talent Acquisition

What are CyberGRX, Inc. Perks + Benefits

CyberGRX, Inc. Benefits Overview

We offer free premium health care through TriNet for all employees and dependents. We also offer supplemental insurance at deeply discounted rates, the opportunity to participate in an HSA and FSA as well as provide an Employee Assistance program for wellness in addition to a company sponsored 401k plan. We provide an Ecopass for all employees, catered lunches and a fully stocked kitchen with snacks, drinks, coffee, kegerator etc. We want everyone to have a stake in the company therefore also offer generous equity for all employees to share in the success of CyberGRX. We provide ample opportunities for company and team outings, including Holiday parties, chili cook-offs and happy hours. We strongly encourage professional development opportunities and set aside a pool for employees to request at their preference. Finally, we want you to take the time you need and offer an Open Time Off policy- work hard, do your job and take the time you need! This is on top of the companies 9 paid holidays. Also, bring you pup to work if you so please, we are dog friendly! But beware, they might find a ping-pong ball or foosball to chase around because of our large game room!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Disability Insurance
CyberGRX's disability insurance benefit is 60% of an employee's annual salary up to a $5,000 maximum monthly payout. Employees also have the option to purchase extra coverage.
Dental Benefits
We cover insurance costs for both employees and dependents: the dental plan covers 100% of the cost of preventative care!
Vision Benefits
We cover insurance costs for both employees and dependents!
Health Insurance Benefits
100% company-paid for employees and dependents for a low-deductible PPO plan. We are in the 90th percentile for startups at our stage for the medical coverage we offer.
Life Insurance
Pet Insurance
Offered through our EAP
Wellness Programs
EAP including free counseling, addiction secession, and discounts for gyms and other wellness facilities in the Denver Metro area.
Onsite Gym
We have a small gym on our 3rd floor with access to showers in both the men and women's locker room.
Retirement & Stock Options Benefits
401(K)
Company Equity
Generous equity for all employees with refreshes each year.
Performance Bonus
2019 Company and Performance plan in the works!
Child Care & Parental Leave Benefits
Generous Parental Leave
12 weeks paid for primary caregiver, 3 weeks paid for secondary caregiver.
Flexible Work Schedule
Work with your manager to determine the best schedule that works for you!
Remote Work Program
We have a dispersed staff- certain teams can hire remotely to not only find the best available talent but give flexibility and diversity to our staff!
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Open Time Off- take what you need!
Paid Volunteer Time
We encourage employees to volunteer and give back- we also organize these events for the whole company.
Paid Holidays
9 paid Holidays.
Paid Sick Days
Open time off- take what you need including sick and mental health days.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Ecopass for everyone!
Company Outings
Quarterly planned outing and regular sponsored happy hours and events. FRiday, FriYay's!
Game Room
Arcade games, ping pong, foosball, cornhole etc!
Stocked Kitchen
SNACKS GALORE, drinks, sodas, coffee, tea!
Some Meals Provided
Catered lunch once a week.
Happy Hours
Pet Friendly
Dog friendly!
Relocation Assistance
Case by case.
Professional Development Benefits
Job Training & Conferences
We have a pool set aside for requests from managers and employees.
Diversity Program
Currently building out our recruiting function through diversity and inclusion training, a cultural interview team comprised of various employees with different backgrounds and skill sets.

Additional Perks + Benefits

All in all, CyberGRX is committed to making it easy for employees to get to work and not worry as much about the noise! Whether that's through free medical coverage or you forgot breakfast and need a cup of yogurt, we've got you covered! We want you to enjoy in the success of the company through our generous equity and have fun while you are here! It's a wonderfully well-rounded total benefits and perks package that we are really proud of and will be ever-evolving as we continue to scale!

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