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Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Denver, CO

Senior Video Support Engineer (Hybrid) at Spectrum (Greater Denver Area, CO)

| Greater Denver Area
Employer Provided Salary: $85,900-$152,300 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Employer Provided Salary: $85,900-$152,300 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
JOB SCOPE
The Video Support Center (VSC) is a fast-paced 24x7 break/fix team that remotely supports all video transport and devices belonging to Charter Video Operations. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.
DUTIES AND RESPONSIBILITIES
  • Responsible for restoration of video and operational issues escalated from the Network Operation Centers, troubleshooting and providing technical mitigations to operational problems.
  • Advanced configuration and support of advanced video equipment such as SDV/VOD, interactive cable set-top box controllers, multiplexers, MPEG transport, edge QAMs.
  • Create and maintain technical documentation of processes and procedures used throughout normal video operations and provide training to Jr engineers.
  • Interact with vendors and internal Charter engineering teams to mitigate and resolve issues quickly.
  • Track and update progress and details in trouble ticketing system while troubleshooting and performing fix actions
  • Actively and consistently support all efforts to quickly mitigate issues and restore the customer's services.
  • Develop problem resolution procedures required to meet serviceability requirements.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Video Engineering, Networking or related field, and/or equivalent work experience
  • Minimum of five (5) years video or network engineering work experience
  • Minimum three (3) years of experience in maintaining and troubleshooting video delivery or video applications, networks or systems
  • Minimum three (3) years of experience with internal/external technical support in video environment (Headend, Network, Telecom, or Operations background)
ADDITIONAL JOB QUALIFICATIONS
  • Ability to work on remote video equipment and to take initiative to learn multiple video systems, devices and architectures in in a faced paced, quick restoration focused environment.
  • Advanced experience and understanding of MSO video network architecture, data networking, system operations, and HFC cable systems are required.
  • Advanced experience or knowledge of interactive set top controller systems such as Arris/Commscope DACs and Synamedia/Cisco DNCS/ECs and their components, Channel lineup systems, Switched Digital Video (SDV) technologies and Video on Demand (VOD).
  • Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Ateme and MediaKind.
  • Advanced understanding and experience with Video acquisition, transcoding/encoding, multiplexing, and modulation platforms such as Cisco DCMs, Arris CAPs, DM6400 Cherry Pickers, Harmonic ProStream, MediaKind, Imagine etc.
  • Advanced experience with MPEG monitoring such as IQ, Telestream Sentry, or MTSAs
  • Advanced experience with Edge QAMs such as APEX1k-3k, NSGs.
  • Intermediate to advanced understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving Live & Smooth Streaming technologies such as HLS, DASH.
PREFERRED QUALIFICATIONS
  • One or more of the following certifications or similar preferred: SCTE BTCS, SCTE Fundamentals of SDV, Digital Video and MPEG, DVEP, IPEP or CCNA a plus.
  • Linix or Red Hat certification or experience a plus
  • Experience with IP multicast video in cable Headends, Hubs, industry vendors' a plus
  • Experience in technical troubleshooting and problem solving
#LI-AK
#LI-HYBRID EVD335-VIDEO 323299-1 323299BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $85,900.00 to $152,300.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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Where we are

Denver, CO

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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