Senior Technical Customer Support Engineer
Senior Technical Customer Support Engineer at JumpCloud
Louisville, CO and Denver, CO and Remote
JumpCloud® Directory-as-a-Service® is Active Directory® and LDAP reimagined. JumpCloud securely manages and connects your users to their systems, applications, files, and networks.
JumpCloud manages users and their systems – whether Mac, Linux, or Windows – and provides access to cloud and on-prem resources such as Office 365™, G Suite, AWS™ cloud servers, Salesforce™, and Jira® among thousands of others. The same login also connects users to networks and file shares via RADIUS and Samba, respectively, securing your organization’s WiFi and file server access.
Leveraging cloud-based directory services, IT organizations can choose the best IT resources for their business, enabling users to be as productive as possible.
We are looking for inspired technology professionals who love the challenge of supporting our customers and internal teams to ensure the fluid education, support, integration, and adoption of our Directory-as-a-Service® (DaaS) platform.
In this position, you will:
- Passion and prior experience in technology to demonstrate our product to audiences.
- Resolve customer’s issues via email, telephone, chat or remote web sessions.
- Leverage internal and external tools and resources to provide effective, world-class solutions to customers.
- Ensure the success of our customers as they transition into the day to day use of our product.
- Reproduce issues, report errors to product and engineering teams, and respond to customers in a timely manner.
- Create and update knowledge base articles.
We’re looking for… someone who likes the challenge of ensuring the success and delight of customers when using our software products who displays phenomenal abilities to demonstrate and articulate our product and company in front of technical audiences.
- 3 or more years experience in a technical, customer-facing position
- A strong desire to see customers win and be successful at their jobs through the utilization of our Directory-As-A-Service software
- Excellent interpersonal communication and customer service skills, both oral and written
- Previous work experience as an IT Admin or SysAdmin in a technical domain and a basic understanding of Directory Services (Active Directory, LDAP), RADIUS, Networks, SSSO, SAML, System OS, and SaaS software.
- Strong aptitude for learning new technologies and problem solving
- Bachelor’s degree desired
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.