IT Support Technician

| Greater Boulder Area
Position: IT Support Technician
JumpCloud is growing fast! We’re hiring an IT Support Technician to help us rapidly scale our growing employee base. This is a fantastic opportunity to jumpstart your IT career and be part of a company that is changing the way IT is done. You will have the opportunity to learn and strengthen your IT chops, all while working with the best end users that any IT pro could ask for.
 
You will:
  • Handle IT support requests from internal end users
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of the on-boarding process
  • Assist with employee training
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal IT assets to ensure accurate inventory records
  • Support computers, printers, scanners, computer peripherals
  • Become a pro using our own platform to support our own employees
 
What we’re looking for:
A fledgling IT pro with strong problem solving skills and a passion for technology. Candidates should have a true customer-focused mindset and be able to collaborate and effectively communicate with users from any department. 
  • A strong desire to learn new technologies
  • Process driven and highly organized
  • The ability to give and receive constructive feedback
  • The ability to thrive in a fast-moving, team-oriented, collaborative environment
  • You can demonstrate critical thinking to resolve day-to-day end user issues
  • You are a people person with strong customer service and troubleshooting skills
  • Proficient in Mac OS X and Linux. We’ll throw a few Windows systems in there to keep you on your toes!
  • Ability to translate technical information to non-technical users
ITIL awareness a plus
3 years+ experience working in an environment as a superuser or higher capacity, or equivalent education
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Located right off of Pearl Street, JumpCloud is close to the bus station, restaurants, breweries, and all that Downtown Boulder has to offer!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

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What makes someone successful on your team?

The course that we have charted is based on tremendous amounts of input and feedback from our entire team. As a company, our focus is clear and we don't want to vacillate or deviate from our mission. But, within that focus, our team influences a tremendous amount of what we do, don't do, and invest in.

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How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

What unique initiatives do you have that encourage innovation?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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