IT Support Technician
Position: IT Support Technician
JumpCloud is growing fast! We’re hiring an IT Support Technician to help us rapidly scale our growing employee base. This is a fantastic opportunity to jumpstart your IT career and be part of a company that is changing the way IT is done. You will have the opportunity to learn and strengthen your IT chops, all while working with the best end users that any IT pro could ask for.
You will:
- Handle IT support requests from internal end users
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of the on-boarding process
- Assist with employee training
- Support audio and video equipment in conference rooms
- Manage and monitor internal IT assets to ensure accurate inventory records
- Support computers, printers, scanners, computer peripherals
- Become a pro using our own platform to support our own employees
What we’re looking for:
A fledgling IT pro with strong problem solving skills and a passion for technology. Candidates should have a true customer-focused mindset and be able to collaborate and effectively communicate with users from any department.
- A strong desire to learn new technologies
- Process driven and highly organized
- The ability to give and receive constructive feedback
- The ability to thrive in a fast-moving, team-oriented, collaborative environment
- You can demonstrate critical thinking to resolve day-to-day end user issues
- You are a people person with strong customer service and troubleshooting skills
- Proficient in Mac OS X and Linux. We’ll throw a few Windows systems in there to keep you on your toes!
- Ability to translate technical information to non-technical users
ITIL awareness a plus
3 years+ experience working in an environment as a superuser or higher capacity, or equivalent education