IT Support Engineer
Do you enjoy solving challenging problems using the latest technologies within a great team?
JumpCloud (www.jumpcloud.com) is searching for the best in the business when it comes to helping to support our growing organization.
We built a disruptive new technology called Directory-as-a-Service® and it is reinventing a two decade old monopoly, giving organizations freedom of choice with their IT solutions.
What you’ll be doing:
As our first official IT team member, you will have the key role building out the IT function for JumpCloud. This will include designing, developing, and maintaining the corporate architecture used by the organization.
This role requires regular collaboration with a diverse group of colleagues as well as managing vendors and a passion to work with heterogenous on-premise and cloud-oriented technologies.
- Maintain appropriate security access and protection, in compliance with existing security policies and best practices.
- Build, configure, monitor, maintain, and support our corporate environments (including but not limited to: laptops, phone systems, antivirus tools, MS Office apps, network equipment, etc).
- Design, implement, maintain, and support cloud applications (including but not limited to Google Apps, Jive, Slack etc).
- Optimize, maintain, and support WAN, LAN, and Wireless corporate networks.
- Administer corporate directory systems such as Active Directory and JumpCloud.
- Provide employee training and supporting documentation to promote adoption and efficiency.
- Work closely with other departments for collaborating IT projects.
- Keep systems up-to-date with appropriate patches, firmware, and other fixes. Schedule necessary maintenance for systems, plan for downtime and notify affected users if applicable.
- Manage backup and disaster recovery systems and procedures and assist in the development of new and updated policies related to information management, security, backup, and disaster recovery.
Skills and experience that are important for the role:
- Minimum 5 years designing, implementing, and supporting corporate information systems.
- Understanding of space build outs, moves and scaling IT infrastructure with a growing startup.
- Working knowledge of core networking technologies including firewalls, switches, and wireless equipment (Meraki) and related protocols.
- Exceptional customer service skills with a passion for enabling colleagues on new technology.
- Experience administering cloud collaboration tools (Google Docs,) in a corporate environment.
- Solid experience supporting a diverse client environment (mix of macOS, Windows, Linux).
- Passion to research, evaluate, implement, and support new technologies to stay abreast of industry trends.
- Solid background leveraging tools and automation to streamline administrative tasks and improve technology deployment scalability.
Where you’ll be working: Our corporate headquarters in downtown Boulder, right next to the Boulder Theater.
Why JumpCloud? You’ll have a voice in the organization, with a seasoned executive team, a supportive board and a proven market that our customers are excited about.
This is a great place to share and grow your expertise! You’ll work with top developers and product folks. We’re out of the box thinkers, so your unique approaches to supporting our organization will be valued!
Please submit your résumé along with a brief explanation about yourself and why you would be a good fit for JumpCloud.