IT Manager

| Greater Denver Area
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About us

At Flatfile, we believe that humans shouldn’t have to struggle to use the data that drives our work forwards. We create beautiful, human-centric experiences to remove the barriers between people and data. We’re automating every repetitive and painstaking process involved in teaching machines what data is and where it should go.

What do a grocery store, an early-stage e-commerce startup, and Fortune 500 insurance company all have in common? They are all Flatfile customers, for one.

Regardless of segment or geography, accessing usable data quickly is a baseline requirement for operating your business today. Flatfile serves as a crucial bridge between messy, 3rd party data and our customers’ systems. We call this data onboarding, and we view it as both a challenge and an opportunity to serve every company in the world.

About the role

The IT department at Flatfile handles all computing for employees and contractors, from onboarding to offboarding and everything in between. You’ll play an essential role in building and scaling a remote-first culture, by gearing up the best and the brightest with the latest and greatest hardware and software so that nothing stands in their way of delivering product.
You’ll handle ordering and replacing equipment for all Flatfile team members, technically onboarding them, dealing with user problems like forgotten passwords, hardware replacements, and enabling our teams to work better by doing things like configuring SSO, ensuring HR has automated on and off-boarding from tools, etc.

You will . . .

  • Manage and maintain an inventory of hardware, including purchasing, repair, and disposal of laptops, iPads, and other accessories, and budget management.
  • Own strategy and execution for IT support delivery, enabling Flatfilers to do their best work while working remotely.
  • Build and manage an internal help desk for all IT support and troubleshooting, optimizing IT service to create delightful user experiences for all Flatfile employees.
  • Support employees throughout the entire lifecycle, including maintaining the technical processes and guiding Flatfilers through the technical processes of onboarding, offboarding, and everything in between.
  • Collaborate with cross-functional leaders to integrate and monitor SaaS tooling to assure all teams have the right tools and system access across the business.
  • Assist in keeping Flatfile secure and compliant, implementing best practices, tools, and training throughout the organization to assure the appropriate standards are maintained. Ensure we are always remaining in compliance with standards such as SOC 2
  • Managing Okta to ensure apps are provisioned automatically for specific groups

You have . . .

  • 5 years of experience in an IT role, ideally for a SaaS or high-growth technology company.
  • Experience managing macOS & iOS devices, building and deploying policies, configs, and software using MDM (JAMF) for remote employees in a highly compliance-oriented environment.
  • Familiarity with compliance frameworks such as SOC 2 and/or ISO 27001.
  • Comfortable being the escalation point for issues concerning all core IT systems
  • Strong written and verbal communication skills, with the ability to present complex technical information to a variety of audiences with different technical skill levels.
  • Customer service mindset, you have great interpersonal skills and a desire to work collaboratively across the organization.
  • A passion for building automated systems and tasks to increase efficiency.

Bonus points for experience with. . .

  • Google Workspace/G Suite/Google Apps
  • Okta
  • Osquery/Kolide
  • Linux
  • Windows

In accordance with applicable law, the following represents Flatfile’s reasonable estimate of the range of possible compensation for this role if hired in Colorado.
Salary: $95,000 - $135,000 annually
Equity: this role is eligible to participate in Flatfile's equity plan

Benefits

Our goal is to be the best remote company in the world. We take this very seriously and aim to treat every employee like a million-dollar hire.

We’re team-focused here: we look for great teammates (not just great individuals) and strive to be a place where you’re surrounded by the best people in your career, where we all make each other better.

What we offer . . .

* The best tools to do your work, including a Mac laptop and top-of-the-line hardware.
* Unlimited discretionary vacation, and recommend a minimum of 3 weeks
* Comprehensive healthcare plans (including Vision and Dental), with fully covered options for you and your dependents
* 24/7 access to a Health Advocate
* Free annual membership to One Medical in participating regions
* Short term disability insurance
* 12 weeks of paid parental leave
* 401k retirement plan, with 100% matching for up to 3% and a 50% match for the next 2%
* Equity options

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Technology we use

  • Engineering
    • JavascriptLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • NetlifyFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • BigQueryDatabases

Location

We are a fully distributed business. From Downtown Denver to Midtown Atlanta, NYC to SF, our aim is to be the world's best remote company.

An Insider's view of Flatfile Inc.

What’s the vibe like in the office?

Flatfile is the most challenging workplace I've been able to be a part of so far, and I can happily say that it's entirely because of the interesting problems we get to solve, and has nothing to do with the excessively goodnatured people I've had the pleasure of working with every day. I love being surrounded by such curious coworkers!

Elizabeth

Customer Success Manager

What projects are you most excited about?

Our team has been hard at work for months on a new product called Flatfile Concierge. This has been super exciting for me to be apart of as the new product allows non-technical users to benefit from what we’ve worked on at Flatfile for nearly 2 years! We’ve built an entirely new experience for every day users!

David

Growth Marketer

How does the company support your career growth?

By allowing employees to fail and then try again. I've been at companies where I couldn't experiment or solve problems in a different way - not Flatfile. Professional development is also important and I've been encouraged to take classes and improve upon my skills in product management.

Randy

Product Designer

What is your vision for the company?

Our mission is crafted with "humans" ahead of "data" quite intentionally. We imagine a world where data, no matter how complex or messy, can be shared seamlessly with just the click of a button. By focusing on the person's experience, we intend to turn that dream into reality.

Eric

Co-founder, COO

What does your typical day look like?

An incredible thing about being at Flatfile is that one day I'm working with a CTO at a major healthcare company and the next I'm talking to a founder of a brand new company but both see the value that we provide. The work is challenging, interesting and always keeps me on the edge of my seat!

Dylan

Senior Sales Development Rep

What are Flatfile Inc. Perks + Benefits

Flatfile Inc. Benefits Overview

As a fully remote company, our vision is to create the best remote job in the world. This includes providing employees with top of the line hardware, a home office makeover, a remote office stipend, and more!

Culture
Open door policy
Team based strategic planning
Group brainstorming sessions
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Job Training & Conferences
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