Summary

We are an insurtech company where smart people can see the impact of their work as we tackle meaningful problems together. We think it’s fun to disrupt an industry that has been slow to change. But we aren’t shaking things up for the sake of change, we’re here to solve big problems using technology and an innovative approach to improve how small business owners access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs, so at the heart of every decision we make is the idea that if it doesn’t serve our clients, it doesn’t serve us. We hire passionate people who like to work hard, yet we also know that life exists outside the office. Small businesses are the backbone of the economy; talented team members are the backbone of Pie. We are pie-oneering a whole new approach to insurance.

How You’ll Do It

Application Support Engineers are laser-focused on providing exceptional technical operations support across Pie’s internal and customer-facing applications. You’ll provide thoughtful and insightful customer service through organization, urgency, and application knowledge. Your strong communication skills will allow you to collaborate with our engineering teams and proactively keep internal and external customers informed. Not knowing doesn’t stop you - it motivates you to find a clear path forward.

• Answers technical inquiries, diagnoses reported application problems, recommends possible solutions and resolves routine technical operations related issues.
• Provides timely and professional communications to the organization and follows through with the proper escalation if unable to resolve.
• Uses monitoring tools to find problems, resolve them and/or escalate to Product Management / Engineering.
• Defines and documents best practices and contributes to company knowledge sharing efforts.
• Constantly seeks to improve processes by collecting customer feedback.
• Leads discussions with the Product Management team to prioritize and assign reported issues.
• Gathers relevant metrics and regularly updates stakeholders.

The Right Stuff

• 4-years experience in an application support role.
• Bachelor’s degree in a related field preferred.
• Ability to learn and master Pie’s proprietary software.
• Ability to quickly diagnose and address application issues.
• Strong written and oral communication skills.
• Strong multi-tasking and organizational skills.
• Must be adaptable - we are a startup and you need to thrive in a highly dynamic environment.
• Prior exposure to Agile development frameworks (Scrum/Kanban).
• General knowledge of microservices architecture.
• Extensive experience with Jira Service Desk.
• Prior exposure to Salesforce.

Pie Perks

• Competitive salary

• A piece of the Pie (in the form of stock grants)

• Comprehensive health plans

• Generous vacation time

• Paid sick leave

• Commuting Allowance

• Future focused 401k match

• Modern office space with onsite gym

• Our core values are more than just a poster on the wall; they’re tangibly reflected in our work and

recognized with our monthly culture award.

• Generous parental leave

Our Achievements

Pie Insurance Named a Top Colorado Company 2020

Pie is rated Excellent by our customers on Trustpilot

Check out our great reviews from current and former employees on Glassdoor

Pie raises an additional $127M in funding