Technical Writer at JumpCloud

| Greater Denver Area
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Technical Writer

Remote in the U.S. or Denver/Louisville, CO

About JumpCloud

Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud, we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.

We built a disruptive new technology called Directory-as-a-Service® and it is reinventing a two decade old monopoly, giving thousands of organizations across the globe freedom of choice with their IT solutions. We give companies the ability to remotely manage and control all of their organization’s identities, devices, & resources on a single, comprehensive, cloud-based platform. That means doing it better, faster, easier and more securely by staying on the bleeding edge of technology. 

About the Role

Do you have an affinity for technology and maybe even experience in IT?

Are you able to communicate complicated concepts in a way that's clear and engaging? Are you driven by helping people solve problems? 

If so, come help one of Colorado’s hottest SaaS startups step up our user assistance.

We’re searching for a skilled writer who’s eager to explore innovative technology and launch our customers to rapid success with engaging, informative user assistance. You’ll develop a deep knowledge of the product and problems it solves by digging in directly with the product and working with talented people across the organization. Armed with that knowledge, you’ll create user assistance for our mixed audience of technical and non-technical users. 

We’re a fast-paced environment that always strives for excellence and efficiency, while making room for new ideas and creativity. This opportunity will utilize your aptitude for technology and grow your expertise as a writer.

What you’ll do:

  • Produce informative and approachable online help and other forms of user assistance

  • Assist our UX team with copy for our user interfaces

  • Use and contribute to team voice and tone and style standards

  • Become a subject matter expert (SME) of an advanced, cloud-based IT tool

  • Set personal timelines and schedules to accommodate shifting priorities

  • Work with cross functional teams to understand and refine content

Requirements

  • BA in Technical Writing, English or similar; BS in Engineering, Computer Science

  • 2+ years relevant work experience in product documentation / technical writing, preferably in a cloud-based, enterprise software company

  • Excellent written and verbal communication skills, including the ability to communicate complex technical information clearly and concisely

  • Excellent written and verbal communication skills, including the ability to communicate complex technical information clearly and concisely

  • Expertise with basic documentation software; familiarity with basic HTML scripting

  • Excellent teamwork skills

Nice to haves

  • Experience creating catchy and engaging product overview videos with software like Camtasia

  • Previous work experience as an IT Admin, SysAdmin, or Support Technician 

  • Basic understanding of the following technologies: (Active Directory, LDAP, RADIUS, Single sign-on, Windows, macOS and Linux, screen capture software, help desk software)

 

If you don’t have these skills, but you’re a strong technical writer with a desire to learn, we’re still happy to consider your application. It’s important to know that this is a job that requires rigorous training followed by clear communication in deeply technical subject matter such as authentication, system management, and networking.

Please submit your résumé, a brief explanation about yourself and why you would be a good fit for JumpCloud, and a link to several writing samples that show us your best work. Please note JumpCloud isn’t accepting third party resumes at this time.

Where you’ll be working 

We have two offices in Colorado, one in Louisville and one in downtown Denver. Once we reopen office options you’ll have the opportunity to work from one of our office locations, flex your time, or remain fully remote (in the U.S.).

 

Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!

 

JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. 

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in the business park adjacent to the Home Depot off of McCaslin Boulevard in Louisville!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

How do you collaborate with other teams in the company?

I work with multiple teams across the organization to highlight and recruit for openings at JumpCloud. We like to have a diverse group of people in our interview process. Hiring at pace is a huge goal for JumpCloud so it's essential for us to build connections with all of our stakeholders.

Zeynep

Manager, Talent Acquisition

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2750.00 annually to their FSA.
Disability Insurance
Disability insurance covers 50% of annual salary up to $10000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
JumpCloud's health insurance policy covers up to ___% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
JumpCloud provides employees with a flexible work schedule that includes ___.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
JumpCloud sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
JumpCloud hosts company outings Monthly.
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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