Restaurant Marketing Specialist, Customer Education

Role

We’re seeking a detail-oriented marketing specialist to focus on driving engagement with our global restaurant customer educational resources. This role offers the opportunity to help drive a world-class marketing strategy for the world’s leading restaurant reservations provider.

How will you do this?

• Immerse yourself in the hospitality industry to truly understand our customers and prospects.
• Collaborate with learning & development, global sales, and customer success leaders, as well as other key partners, to pinpoint areas of opportunity to drive engagement with our training resources
• Collaborate with brand and engagement leaders to ensure there is a cohesive voice, tone, and message across educational touchpoints
• Design cross-channel campaigns geared towards guiding customers to problem-solve via our self-serve training resources
• Collaborate with other internal teams and external partners to offer webinars that promote thought-leadership content for the hospitality world
• Develop and lead partnerships to build brand advocacy by working with hospitality management programs, culinary schools, and other similar institutions
• In partnership with learning & development, define success metrics for engagement with training resources and implement systems to track

Required Qualifications

• A passion for the hospitality industry and all things food and beverage
• Very strong presentation and interpersonal skills; ability to present to groups at all levels
• Self-starter with ability to learn quickly and shift directions quickly in a fast-paced environment
• Clarity and a strong POV around what success looks like and the ability to bring your stakeholders along to achieve goals
• Proven ability to balance many project deadlines at once
• Comfort with data, numbers and trend analysis
• Experience with G Suite and Excel
• 3 - 4 years of B2B marketing experience (or related industry experience)
• A healthy sense of humor!

Preferred Qualifications

• Experience working in restaurants (or similar role within hospitality)
• Experience supporting global initiatives or working with international teams
• Experience with Salesforce (or an interest to learn)
• B2B account management experience or partner marketing experience
• Based in San Francisco or Denver

What’s Next?

This is a full time, exempt position, based in Denver OR San Francisco. 

About OpenTable

OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 128 million diners per month via online bookings across approximately 52,000 restaurants.

Since its inception, OpenTable has seated more than 2 billion diners via online reservations, and seats more than 29 million diners via online reservations each month. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, the UK and many more locations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.

BENEFITS AND PERKS

• 4 weeks paid vacation
• Day off on your birthday
• Generous retirement plans
• Awesome health, dental and vision insurance plans
• Flexible Spending Accounts
• One Medical, Urban Sitter, and Milk Stork perks covered by OpenTable
• Annual flu shots and biometric screenings
• Generous Paid Parental leave
• Flexible work life balance
• Drinks, coffee, snacks, games etc.
• Regular team events/excursions VR

OpenTable is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.

If you're passionate about joining the OpenTable team and believe this is the role for you, please apply via our website at

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