Director - Engagement Marketing
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- Drive engagement of users from initial email capture thru win-back
- Use a data driven approach to deign the optimal contact strategy across all touchpoints - email, site, classes, direct mail etc.
- Partner with cross functional teams such as Product Marketing, Product Management and content to get the right message to the right user at the right time
- Develop the optimal engagement model for talent/instructors that empowers a differentiated and engaging experience
- Ensure that customer engagement programs are driving business value as measured by impact (top line and bottom line)
- Develop a build a high performance engagement marketing team
- Leverage “customer first” approach to all engagement so we align the right message to the right channel at the right time
- Partner with content/production team to ensure that class real estate both in video and on site is utilized as effectively as possible to drive engagement with the service (cross sell/upsell other content with relevant placements
- Develop business case and execute on new channels to improve customer engagement and LTV (ie SMS)
- Own relationships with email service providers, SMS providers, direct mail partners to ensure that Bluprint has been in class service and quality
- Proven success building and managing multi-million dollar marketing budget and revenue
- Proven success building and managing marketing team
- Proven success developing and optimizing marketing operations to maximize resource utilization
Basic Qualifications:
Additional Job Requirements
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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