Dynatrace
Dynatrace enables flawless and secure digital interactions.
Denver, CO
Remote
Hybrid

License Management Specialist (Remote, United States)

Sorry, this job was removed at 10:12 p.m. (MST) on Friday, December 22, 2023
Find out who's hiring in Greater Denver Area.
See all Cybersecurity + IT jobs in Greater Denver Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Employer Provided Salary: $60,000-$70,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Company Description
Dynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world's largest organizations trust Dynatrace® to accelerate digital transformation.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
Job Description

  • Work as a member of the License Management team that supports the Global sales teams.
  • Accurately validate customer requests for contractual entitlement of product, documentation, and security keys.
  • Respond and provide a quality and timely response to Licensing requests.
  • Report technical issues through a tracking system with Product Management and Development.
  • Participate in training and information sharing activities.
  • Communicate to Management and Development any process and technology improvements.
  • Act as a backup for other team members when necessary.
  • Follow all documented policies for Worldwide License Management including Global Commercial Policy.
  • Support Worldwide License Management's vision to provide exceptional customer service while striving for increased customer satisfaction.
  • Escalate customer service concerns to Management when appropriate.
  • Work with different teams like order management, customer success, renewals, sales and support.
  • Provide after-hours support as requested especially during the last day of months.
  • Ensure all sales orders are provisioned in Salesforce.
  • Share best practices and ensure compliance with company internal policies and processes.
  • Assist with SOX audits and process reviews when required.


Qualifications
Minimum Requirements:

  • 1+ year experience with software provisioning
  • HS Diploma or GED required


Preferred Requirements:

  • Experience with Global Enterprise software
  • A dynamic, flexible individual capable of working in a fast-paced sales environment
  • Strong individual accountability and execution
  • Is deadline driven with excellent attention to detail
  • Is a self-starter with a pro-active approach
  • Ability to work with multiple teams involved in the sales cycle simultaneously
  • Strong verbal & written communication skills
  • Ability to communicate at all levels of working relationships
  • Ability to navigate ambiguity and drive towards effective decision making
  • Advanced MS Word and Outlook, Intermediate MS Excel
  • Salesforce experience preferred


Additional Information
DOE, salary $60K - $70K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee or go to the gym. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Employee resource groups
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our values
We keep things simple. Common sense has guided our journey and enabled us to grow and excel. As we’ve developed, we've identified three pillars that define and embody our culture:

Innovate with Passion
We build innovative solutions and creative approaches to our business across all functions to benefit our stakeholders. Our passion is fueled by our profound curiosity, inspiration, and desire to drive positive change.

Engage with Purpose
We aspire to fulfill our mission by committing to excellence and delivering meaningful customer value. We collaborate and communicate effectively to reach our shared goals and aid our customers in achieving their objectives. We listen with empathy, encourage diverse perspectives, act with kindness, and foster an environment where every Dynatracer can have an impact.

Win with Integrity
We deliver results through honesty, transparency, and accountability. We compete with tenacity while upholding the highest ethical standards and respect for our customers, partners, and colleagues. We constantly learn from feedback, celebrate with humility, and strive for excellence.

More Jobs at Dynatrace

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about DynatraceFind similar jobs like this