SimplePractice
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IT Support Engineer

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Employer Provided Salary: 60,000-75,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

About Us

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.

The Role 

SimplePractice is seeking an IT Support Engineer who has strong problem-solving capabilities. Under the supervision of the IT Manager, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.

Responsibilities

As an IT Support Engineer, your core responsibilities include:

  • Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
  • Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
  • Create and implement solutions that integrate with the current office infrastructure and support high-availability
  • Read documentation, design, and implement Single Sign On & software integrations
  • Create scripts and automations using programming languages such as Python, Bash, etc.
  • Create knowledge base for implemented solutions and provide education to all employees on all new processes and technologies
  • On-call schedule to support our team members during off hours and weekends
  • Provide troubleshooting and problem resolution on employee issues with internal tools
  • Maintenance of hardware and software deployed to the infrastructure of the office and workstations
  • Aid in onboarding and offboarding responsibilities and procedures
  • Connect and communicate with vendors to troubleshoot/implement new hardware and software
  • Collaborate with Jr IT Support Engineers in implementing internal technical solutions

Desired Skills & Experience

  • At least 1 year of experience in IT
  • High School diploma or equivalent
  • Tech savvy and comfortable with web apps - Slack, Messenger, Zendesk, Google Docs, and the like help run our business. You should be able to use them with ease and be sharp enough to troubleshoot any issues you have.
  • Ability to analyze and resolve complex infrastructure resource and application deployment issues
  • Experience in technical quality assurance
  • Record and document results and compare to expected results
  • Great documentation and communication skills
  • Problem solving skills and ability to work under pressure
  • Passion, drive, energy, a sense of humor and a great attitude!

Bonus Points

  • Bachelor's degree in Computer Science (or equivalent) or higher degree.
  • 2+ years of experience in IT
  • Experience in managing Mac laptops
  • Experience in managing UniFi hardware
  • Passion, drive, energy, and a great attitude!

Base Compensation Range

$60,000 - $75,000 annually

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Benefits

We offer a competitive benefits program including:

  • Medical, dental, vision, life & disability insurance
  • 401(k) plan with company match
  • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
  • Mental health resources
  • Paid parental leave & Backup Care
  • Tuition reimbursement
  • Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at [email protected].

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Smita Wadhawan
Chief Marketing Officer
LEARN AND CHALLENGE
Leadership That Empowers You to Grow
“Our goal is to lift up our team members and give them the resources they need to succeed,” said Smita Wadhawan, the company’s chief marketing officer. “We ensure we’re creating goals that are not just business-focused but also carving out the time for learning and development.” As a leader, Wadhawan sees her role as one with a priority to empower her team. That means not only empowering them to connect with customers, but also to challenge and grow themselves. “We have access to many learning programs and memberships that allow us the flexibility of learning at our own pace,” she said.
“Our goal is to lift up our team members and give them the resources they need to succeed,” said Smita Wadhawan, the company’s chief marketing officer. “We ensure we’re creating goals that are not just business-focused but also carving out the time for learning and development.” As a leader, Wadhawan sees her role as one with a priority to empower her team. That means not only empowering them to connect with customers, but also to challenge and grow themselves. “We have access to many learning programs and memberships that allow us the flexibility of learning at our own pace,” she said.
We give our team the opportunities and permission to experiment so they can learn by doing.
Natasha Milner
Manager of Customer Success
GROWTH POTENTIAL
Career Progression That Works for You
When Natasha Milner joined as a product specialist, she didn’t know where her career was headed. “I just knew that I liked helping people,” she said. “I liked finding the best solutions for problems.” Milner was promoted to team lead after one year with SimplePractice. Two years later, she was promoted again — this time to manager of customer success, overseeing the operations for a scaling team of more than 130 people. “My managers helped me see my path by asking what I wanted to do more of,” she said. “They gave me the tools to make informed decisions and provided guidance along the way.”
When Natasha Milner joined as a product specialist, she didn’t know where her career was headed. “I just knew that I liked helping people,” she said. “I liked finding the best solutions for problems.” Milner was promoted to team lead after one year with SimplePractice. Two years later, she was promoted again — this time to manager of customer success, overseeing the operations for a scaling team of more than 130 people. “My managers helped me see my path by asking what I wanted to do more of,” she said. “They gave me the tools to make informed decisions and provided guidance along the way.”
SimplePractice is unique in that we emphasize that individuals champion their own success.
Josh Keegan Gross
Engineering Manager
EXPLORE AND DEVELOP
Experiment With Tech for Big Results
Josh Keegan Gross’ tech stack includes Ruby on Rails on the backend and Ember.js on the frontend. “Both are opinionated frameworks which take time to learn but allow engineers to complete feature work faster and with more code integrity,” he said. The team has been working on a new project to SimplePractice — a searchable platform of clinicians called the Monarch Directory. “This is a big new direction for us and the impact is huge,” said Keegan Gross. “Allowing people to more easily find and connect with a therapist adds a lot of value to our clinicians, company and the public at large.”
Josh Keegan Gross’ tech stack includes Ruby on Rails on the backend and Ember.js on the frontend. “Both are opinionated frameworks which take time to learn but allow engineers to complete feature work faster and with more code integrity,” he said. The team has been working on a new project to SimplePractice — a searchable platform of clinicians called the Monarch Directory. “This is a big new direction for us and the impact is huge,” said Keegan Gross. “Allowing people to more easily find and connect with a therapist adds a lot of value to our clinicians, company and the public at large.”
Engineers are invited to demo new technologies at lunch-and-learns and our weekly meetings regularly feature demos of something new we’re using in our stack.

What are SimplePractice Perks + Benefits

SimplePractice Benefits Overview

We take care of the people who take care of our customers. We offer 100% medical, dental, vision plans and an attractive 401k. We also offer generous PTO and wellness perks including an Employee Assistance Program (for mental health counseling, legal and financial consultation).

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
401(K) matching
Child Care & Parental Leave
Family medical leave
Vacation + Time Off
Generous PTO
Flexible Time-Off Policy
Paid volunteer time
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Catered lunches in the LA office
Company-sponsored happy hours
Onsite office parking
Garage parking included
Pet friendly
Professional Development
Lunch and learns
Promote from within
View full list of perks + benefits
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