Sr. Manager, Fraud Investigations

| Greater Denver Area
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Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:

  • A Great Place to Work
  • A CNBC Disruptor 50 in 2019 and 2020
  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020

Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.

Check out life at Robinhood on The Muse!

About the role

The Senior Manager, Fraud Investigations is responsible for providing leadership for all front-line fraud investigations. You will supervise team leads, SMEs, and analysts, and oversee fraud procedures, quality, and case production at Robinhood. In this role you are also responsible for capacity and strategic planning, hiring, and providing guidance for our reporting, training, and professional development programs.

Your day-to-day will involve:
  • Oversight of the day to day production of multiple teams composed of fraud analysts, investigators, and leads
  • Supervise case quality and production, as well as demand pipelines and trends
  • Provide on-site subject matter expertise in current and emerging fraud typologies, investigative methods, customer-centric service, and company policies and resources
  • Serve as the fraud operations site leader, providing management coverage for all fraud operations functions across multiple sites
  • Close collaboration with other teams and departments to improve processes and manage escalations
  • Facilitate career paths and professional development of the analysts, investigators and leads under your supervision
  • Identify and implement efficiency and accuracy improvements throughout the investigation workflow and tools
About you:
  • Bachelor's Degree
  • 5+ years working in fraud investigations with experience in financial services fraud typologies
  • 5 - 10 years in leadership, with experience managing team leads
  • Experience building, broadening, and maturing investigation expertise
  • Master of complex Fraud requirements and implements new processes, workflows and tools, with the ability to scale operations globally
  • Develop forecast and capacity management plans
  • Ability to lead cross-functional strategic projects with regular and proactive communications with internal/external senior leaders and regulators
  • Establishes clear responsibilities and processes for measuring results.
Bonus points:
  • CFE
  • Series 7 or Series 24 License
  • Broker Dealer or Banking Experience
  • Advanced Degree

We’re looking for more growth-minded and collaborative people to be a part our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please click here.


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Location

Located in Denver's historic and lively Highland neighborhood featuring chic cocktail bars and trendsetting restaurants.

What are Robinhood Perks + Benefits

Robinhood Benefits Overview

Here at Robinhood, we have a competitive salary and meaningful equity. While we’re all hunkered down and working remotely we have a few benefits to help support your unique WFH situation. Whether you’re thinking about starting a family or if you’re already a parent, we know having a family is tough work. Therefore we have benefits to help you care for and nurture your family. We also have a number of benefits regarding Health & Wellness, Vacation & Time Off, Financial & Retirement, Professional Development, and Office Life.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Paid industry certifications
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