Payment Operations Specialist at Reserve Trust

| Greater Denver Area
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Reserve Trust is a Colorado Trust Company with unique access to the U.S. payments system. We are looking for a payment operations specialist with a strong background in bank operations to help us digitally transform (and build from the ground up) a next-generation banking and payments solution with an initial focus on B2B payments.
The successful candidate for this position will be responsible for daily domestic and international wire and ACH payment and customer service support to create better financial services experiences for our customers.
As a team member in the Reserve Trust operations team, you’ll play a critical role in launching our next generation banking and payments ecosystem. You will work closely with our product, sales, and technology teams to ensure that new features and solutions solve business challenges efficiently and intuitively. You’ll collaborate with smart, talented people and trail blaze new solutions in the financial services industry.
This role will work directly with the VP of Operations to implement new customer accounts, identify operational improvements to enhance the customer experience, and streamline procedures to increase efficiency in the operations.
You will engage with product and technology teams by implementing new ideas with customers and solution partners.

Functions

  • Ensure daily operations and wire and ACH activity is processed, and all exceptions are handled in a timely manner.
  • Responsible for verification, submission, analysis, and processing of all wire and ACH payments.
  • Responsible for timely processing of incoming and outgoing wire and ACH files from the Federal Reserve, resolve rejects, stop payment requests, disputes and inquiries.
  • Field and respond to client inquiries, fulfill client reporting needs, and escalates issues appropriately and timely.
  • Use internal systems to gain knowledge of applications as they relate to the responsibilities of the operations department. Use relevant internal technology to effectively and efficiently manage client inquiries. Identify ways to improve productivity and efficiency within the department.
  • Assist in the coordination of new business and product implementations.
  • Ensure adherence to all established procedures and controls.
  • Facilitate Root Cause Analyses and recommend proactive improvements to existing processes.
  • Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the assigned due date.

Qualifications

  • AAP Certification preferred
  • Broad knowledge of ACH origination processes and procedures, specifically ACH returns and exposure limits desired
  • Experience with reconciliation
  • Experience with wire transfer, domestic and international Banking or financial industry knowledge and experience is required
  • Advanced Microsoft Word and Excel skills required.
  • A minimum of two years of experience in banking operations, risk management, audit, management consulting, or statistics or another related field is strongly desired.
  • Bachelor’s Degree in business administration, finance, accounting, mathematics, economics or an equivalent combination of education and experience is preferred.

Knowledge, Skill, Ability

  • Proven strong problem solving, analytical and technical skills to understand and identify business needs in order to communicate solutions and execute the implementation of solutions.
  • Excellent customer service skills
  • Experience in applying technology or automation to solve problems
  • Strong Organizational skills, adaptability to frequently changing demands, and ability to appropriately prioritize numerous open projects.
  • Self-starter with increasing ability to take ownership and accountability of customer operations.

Our Values:
We value Trust, Collaboration, Drive and Curiosity. We are fully funded, offer a competitive salary, startup equity and have strong competitive advantages in the FinTech marketplace. If you would love to get in on the ground floor of a creative, all-new Financial Payments Platform, then let’s chat!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RustLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • MaterialUILibraries
    • ImmerLibraries
    • HyperFrameworks
    • tokioFrameworks
    • PulumiFrameworks
    • TerraformFrameworks
    • NATS/STANDatabases
    • CockroachDBDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • Lead ForensicsAnalytics
    • Google Tag ManagerAnalytics
    • Google Analytics 360Analytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • VectaryDesign
    • AbstractDesign
    • WebflowDesign
    • Adobe Creative CloudDesign
    • Azure DevOpsManagement
    • WebflowCMS
    • SalesforceCRM
    • MailChimpEmail
    • IntercomEmail

Location

Our company is tucked away in the heart of Denver Tech Center. Within walking distance to RTD Lightrail, restaurants, and on-site gym.

What are Reserve Trust Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Our remote work program includes work from home Work remotely 1 days per week, Work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Promote from within
Mentorship program