The Position:

Evolve’s business is complex and dynamic. We have multiple customer and partner types and an expanding suite of products and services while operating in a fast-changing, high-growth industry. This position is an integral part of the Financial Controls team, and is responsible for helping to maintain the data integrity and proper financial controls of Evolve’s Salesforce CRM and Stripe payment platforms. The Operations Analyst, Financial Controls is responsible for case management of the team’s billing reconciliation queue and will work closely with the other members of the team, as well as other Evolve team members in front line positions. 

Responsibilities

• Review and monitor transactions processed through the CRM and Payment Platform
• Process manual transactions in the CRM and Payment Platform as needed
• Reconcile bookings where automation fails to ensure proper payouts to all parties
• Analyze billing queue trends to find efficiencies and process improvement suggestions
• Collaborate with frontline teams to ensure full payment on bookings with modifications
• Data clean up as needed
• Support reconciliation activities across systems to ensure system effectiveness and data integrity

Qualifications

• Detail-oriented with the ability to manage multiple tasks simultaneously and independently
• Ability to proactively determine root causes to process issues and initiate projects that will improve processes
• Ability to work with highly confidential information
• Ability to work with multiple departments and various levels of company personnel
• Excellent customer service, interpersonal, and communication skills
• Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
• Must be a team player willing to assist in various tasks
• Ability to work a flexible schedule (some overtime may be necessary)
• Excellent mathematical skills

A Little About Us 

Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 

Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 14,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?

• Earn It
• Build Loyalty One Interaction at a Time
• Communicate Often, Honestly & Directly
• Embrace Change
• Stay Hungry & Humble
• Care
• Be Efficient
• Take Risks
• Learn Every Day
• Have Some Fun Along the Way

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.