Collections Specialist at KPA

| Greater Boulder Area
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KPA (www.kpa.io) is a leading provider of EHS (Environmental Health & Safety) SaaS software, online training, and consulting services. KPA’s innovative software platform delivers the visibility and actionable insight necessary for organizations to proactively mitigate operational, regulatory and compliance-related risks – helping achieve regulatory compliance; control risk; protect assets; and effectively train, retain, and manage people.

We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.
 
Founded in 1986, KPA is owned by Providence Equity Partners, a top-tier private equity company, and is focused on delivering SaaS solutions to the small and mid-size business (“SMB”) markets. Come join our team of talented professionals and work with a company that appreciates and rewards people who make a difference. 

Position Description:
The responsibility of the Collections Specialist will be focused on the company’s monthly collections, aged accounts collections, past due statements, calling past due clients and working with delivery and sales teams to address client issues. The Collections Specialist will support the Controller and Assistant Controller and work directly with the finance team, operations personnel, and sales personnel. The Collections Specialist will optimize KPA’s accounts receivable, manage past due accounts, work with sales and operations on collections issues and support the other objectives of the finance team. 

What you will be doing:

  • Optimize the collections process with periodic collections statements and meetings with finance team.
  • Make collections calls, send collections, and invoice copies and email statements and invoices to past due clients while keeping and improving customer relations.
  • Identify issues attributing to account delinquency.
  • Support KPA and its cash flow with optimized collection and client support process.
  • Review and monitor assigned accounts and all applicable collection reports.
  • Investigate historical data for each debt or bill.

Success Criteria:

  • You have commitment to KPA’s core values of Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork.
  • You are committed to accurate, organized, and timely work.
  • You are hands-on and dedicated to client collection calls, solving client and operations issues.
  • You work well with business leaders, businesses across the United States and develop long term relationships with your peers.
  • You have a strong process commitment and attention to detail.
  • You show initiative and want to manage your own projects.
  • You want to grow in experience and exposure to a SaaS & Software business.
  • You demonstrate excellence in communication: verbally, digitally, and in person.
  • You enjoy working on a small team where collaboration is critical to success.

Qualifications:

  • People Skills and Customer Service: must be comfortable working with challenging clients (infrequent) in a patient and professional manner.
  • Willingness to Learn: must be adaptable and flexible as this role sits within a dynamic environment.
  • Research: this role requires someone who can dig into a problem, work independently, and connect the dots to resolve client questions.
  • Familiarity with how an Accounting Department is run and organized a plus.
  • Previous experience in an administrative or accounting clerk role a plus

Preferred Background and Experience:

  • Experience working with client collections, company operations.
  • Experience in Accounts Receivable or equivalent.
  • Expert level MS Excel experience with forecasting, reporting and analysis.
  • Experience with NetSuite accounting system a plus.
  • Bachelor’s Degree and background in accounting a plus.

Compensation:

  • Hourly rate between $18-22
  • Annual bonus potential up to 7.5%

We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Places to Work 2021 by Built In Colorado.

“To be ranked so highly in Built In’s Best Places to Work Awards is a recognition of KPA’s dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone,” said Chris Fanning, KPA President and CEO. “I believe we’ve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.”
 
As a growing company KPA values its employees by supporting them with a full benefits package including:
- Medical (both PPO and HDHP plans available)
- Flexible Spending Account or Health Savings Account (dependent on medical plan)
- Dental
- Vision
- Paid Time Off increasing with tenure
- Paid Holidays and floating holidays
- 401(k) match with immediate vesting
- No-cost Basic Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Employee Assistance Program
- Telehealth
- Pet Insurance

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. 

If you need assistance or an accommodation due to a disability, you may contact us at [email protected]

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

The Lafayette Y, a coffee shop, brewpub, a variety of restaurants and childcare facilities are all within walking distance. Free Parking!
“I’ve Never Woken up and not Wanted to Come to Work”: How KPA Keeps People Inspired Every Day
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An Insider's view of KPA

What's something quirky about your company?

We have such a diverse workforce! From the Sales team to QA Analysts; people who've spent their careers in auto dealerships to new Environmental Health and Safety graduates; from the steel industry in PA to compliance software in OK to auditors on both coasts and everywhere in between. I'm so pumped to work with so many different kinds of people!

Meghan

Human Resources Specialist

How do you collaborate with other teams in the company?

The SDR team is at the center of outreach and client engagement in many cases. I personally love to collaborate with all teams when asked because in the end we all have the same vision. Stepping outside that comfy little box is the only way to successfully schedule appointments, create opportunities and close deals.

JoAnna

Sales Development Representative

What makes someone successful on your team?

Being in a client facing role, holding a professional & positive demeanor is crucial to one’s success. The ability to empathize with varying clients’ needs & changing communication styles are also essential. Most importantly though, is relationship building. It is our job to instill trust with our clients & once this happens, the rest is simple.

Matt

Senior Implementation Manager

How do your team's ideas influence the company's direction?

The Sales Development function at KPA is a trusted and well-respected voice. The team’s feedback helps drive enhancements to our sales process as well as how we develop as a company and serve our clients better. There’s a regular feedback loop where insights and learnings from the SDR team drive real enhancements to our messaging and direction.

Tyler

SDR Manager

What are KPA Perks + Benefits

KPA Benefits Overview

KPA strives to create a productive work environment by supporting employees and their families with competitive benefits.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
KPA's DEI Group helps to create an inclusive environment for our diverse workforce.
Hiring Practices that Promote Diversity
KPA is careful to source diverse candidates and interviews fairly based on skills and aptitude.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
KPA has provided a place for employees to gather online to take live yoga, stretching, and meditation classes.
Mental Health Benefits
KPA's EAP and Teledoc programs are available to all employees are easy to use resources to support and promote mental health during the pandemic.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 2 weeks of parental leave.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
KPA has provided all employees working remotely during the pandemic a stipend to set up a healthy and productive work environment.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annually for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications
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