KPA (www.kpa.io) is a leading provider of EHS (Environmental Health & Safety) SaaS software, online training, and consulting services. KPA’s innovative software platform delivers the visibility and actionable insight necessary for organizations to proactively mitigate operational, regulatory and compliance-related risks – helping achieve regulatory compliance; control risk; protect assets; and effectively train, retain, and manage people.

We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

Founded in 1986, KPA is owned by Providence Equity Partners, a top-tier private equity company, and is focused on delivering SaaS solutions to the small and mid-size business (“SMB”) markets. Come join our team of talented professionals and work with a company that appreciates and rewards people who make a difference. 

Position Description:

The responsibility of the Collections Specialist will be focused on the company’s monthly collections, aged accounts collections, past due statements, calling past due clients and working with delivery and sales teams to address client issues. The Collections Specialist will support the Controller and Assistant Controller and work directly with the finance team, operations personnel, and sales personnel. The Collections Specialist will optimize KPA’s accounts receivable, manage past due accounts, work with sales and operations on collections issues and support the other objectives of the finance team. 

What you will be doing:

• Optimize the collections process with periodic collections statements and meetings with finance team.
• Make collections calls, send collections, and invoice copies and email statements and invoices to past due clients while keeping and improving customer relations.
• Identify issues attributing to account delinquency.
• Support KPA and its cash flow with optimized collection and client support process.
• Review and monitor assigned accounts and all applicable collection reports.
• Investigate historical data for each debt or bill.

Success Criteria:

• You have commitment to KPA’s core values of Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork.
• You are committed to accurate, organized, and timely work.
• You are hands-on and dedicated to client collection calls, solving client and operations issues.
• You work well with business leaders, businesses across the United States and develop long term relationships with your peers.
• You have a strong process commitment and attention to detail.
• You show initiative and want to manage your own projects.
• You want to grow in experience and exposure to a SaaS & Software business.
• You demonstrate excellence in communication: verbally, digitally, and in person.
• You enjoy working on a small team where collaboration is critical to success.

Qualifications:

• People Skills and Customer Service: must be comfortable working with challenging clients (infrequent) in a patient and professional manner.
• Willingness to Learn: must be adaptable and flexible as this role sits within a dynamic environment.
• Research: this role requires someone who can dig into a problem, work independently, and connect the dots to resolve client questions.
• Familiarity with how an Accounting Department is run and organized a plus.
• Previous experience in an administrative or accounting clerk role a plus

Preferred Background and Experience:

• Experience working with client collections, company operations.
• Experience in Accounts Receivable or equivalent.
• Expert level MS Excel experience with forecasting, reporting and analysis.
• Experience with NetSuite accounting system a plus.
• Bachelor’s Degree and background in accounting a plus.

Compensation:

• Hourly rate between $18-22
• Annual bonus potential up to 7.5%

We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Places to Work 2021 by Built In Colorado.

“To be ranked so highly in Built In’s Best Places to Work Awards is a recognition of KPA’s dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone,” said Chris Fanning, KPA President and CEO. “I believe we’ve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.”

As a growing company KPA values its employees by supporting them with a full benefits package including:

- Medical (both PPO and HDHP plans available)

- Flexible Spending Account or Health Savings Account (dependent on medical plan)

- Dental

- Vision

- Paid Time Off increasing with tenure

- Paid Holidays and floating holidays

- 401(k) match with immediate vesting

- No-cost Basic Life and AD&D Insurance

- Short- and Long-Term Disability Insurance

- Employee Assistance Program

- Telehealth

- Pet Insurance

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. 

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].