Collections Manager

| Greater Denver Area
About You:
You dive in to understand and act on all activities associated with a hyper-growth SaaS business. You are humble and curious. You have an understanding of Enterprise SaaS dynamics and can build bridges and work cross functionally in a complex and global organization matrix and can contribute into effective scalable processes.
You possess a strong collaborative approach and are able to build effective relationships with cross-functional departments to provide timely and accurate revenue and receivables/collections
You have strong organizational and communication skills and are able to balance competing priorities. You take initiative and are able to work in a dynamic environment across all levels of management and across functions and geographies. You are confident, energetic, demonstrate good judgment and are able to influence outcomes globally.
About the Role:
Udemy is seeking for Collection Manager who will be responsible for minimizing financial losses, increase cash collection and reduction in cash collection cycle time. We are looking to bring on a dedicated, results-driven individuals who can balance assertiveness and empathy. This position will manage Collection, Loss Mitigation, and Dispute resolution and would be process owner for these functions. #LI-EB1

Here's what you'll be doing:

  • Design, develop, and deploy effective and efficient collection strategies, processes and workflows. 
  • Partner with Finance, Legal, Sales & Sales Ops, to ensure that credit and collection policies, procedures and practices are implemented and adhered
  • Facilitate communication and meetings related to customer complaints concerning billing
  • Set and manage delinquency, roll rates and collection efforts to achieve desired results
  • Handles escalated communication when necessary in a professional manner
  • Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
  • Promptly manage the responses to customer inquiries regarding invoices and/or past due balances
  • Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed
  • Collaborate with other departments to define/enhance processes impacting Customer interactions
  • Prepare and review monthly aging and DSO reports assessing status of receivables
  • Engage with and manage the relationship with external collectors

We're excited about you because you have:

  • Finance/Accounting background
  • 7+ years of Enterprise collections experience
  • Progressive financial and accounting experience, with a minimum of 2 years of SaaS revenue recognition and experience supporting sales operations highly desired
  • Ability and willingness to handle multiple tasks under a tight deadline in a a fast-paced and dynamic environment
  • Strong understanding and knowledge of U.S. GAAP revrec rules, (ASC 606)
  • Maintains high performance standards; passion for excellence and continuous improvement
  • Demonstrates strong interpersonal, written and oral communication skills
  • Highly positive and collaborative individual that excels at developing working relationships, building consensus and fostering trust and collaboration at all levels
  • Be a change agent for implementing new ideas and process improvements in an increasingly complex environment.
  • Support audit processes and communicate with auditors on receivables & collections
  • Experience with software packages including NetSuite, SalesForce.com and Microsoft Office Suite.

About Udemy
We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), Gurugram (India), and São Paulo (Brazil).
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HiveDatabases
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

We are located in the LoDo neighborhood, with access to Union Station, Milk Market and Coors Field.

An Insider's view of Udemy

What are some social events your company does?

Udemy Denver office really values creating an amazing social culture. Last year we attended Rockies games, went go-karting, comedy night, volunteer activities, bar cart, corn maze and more! This year our Culture Crew is planning more outdoorsy events, sporting events, trivia nights, and of course more bar carts!

Katie Keith

Account Development Representative

How do you collaborate with other teams in the company?

One of my favorite things about working here is how open people are to collaborating since every individual wants to see Udemy continue to grow! Our departments work endlessly to provide new information we share with the public. Without the ability to spend a quarter of my day speaking with different teams, I would not be successful in my role!

Christine Mavraganis

Mid Market Account Executive

How does the company support your career growth?

The high-growth nature of the business, especially in the new Denver office, has created great opportunities to work with different cross-functional teams. Not only is there a great opportunity to learn about different sides of the business, there's also a great deal of visibility into the impact you make. Great spot for professional growth!

Jim Doyle

Recruiter

How do you empower your team to be more creative?

We ask team members to spend at least 10% of their time on a project of their choosing, that could help achieve Udemy's OKRs. This is an opportunity for them to do something that will feed into their interests while making an even bigger impact on our company. One partners with The Last Mile, helping incarcerated individuals reenter the workplace.

Han Hong

Senior Manager, Customer Success

What projects are you most excited about?

I am most excited about being apart of the office move in Denver as well as completing an entire build-out and rebrand. I am super passionate about design and creating an environment that connects people in different departments and backgrounds.

Danae Avery

Senior Workplace Coordinator

What are Udemy Perks + Benefits

Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2,750 annually to their healthcare FSA and up to the $5,000 annual household limit for dependent care FSA.
Disability Insurance
Disability insurance covers 66.67% of annual salary up to $10,000 monthly maximum payout.
Dental Benefits
Our dental plan covers $2,000 of expenses per year with an option to buy up to a plan covering $3,000.
Vision Benefits
In-network eye exams on our vision plan are a $10 copay with a $180 limit for contact lenses. Frames can be purchased every year and are covered up to $180 + 20% of the amount above $180.
Health Insurance Benefits
We have PPO, HDHP and HMO options available to Denver employees.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Udemy offers a discretionary employer match. The match formula is 25% of your contribution, up to the first 6% of an employee's salary, with a cap of $500.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for birth mothers. We also provide 8 weeks of leave for the for fathers and adoptive parents.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Snacks are available at all times in our office kitchens. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday.
Stocked Kitchen
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
We offer $1500 annually for continuing education after 6 months of employment.
Time allotted for learning
Online course subscriptions available
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