Solutions Architect at TruU, Inc.

| Greater Denver Area
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TruU is a cyber security company that is transforming the way we identify users in order to provide digital and physical access as a frictionless experience. We are looking for a Technical Engineer within its Professional Services team to deliver hands-on technical expertise during the presales, deployment and post deployment support to the customers. This is a unique opportunity for the resource to provide technical hands-on expertise to help drive TruU customer success and market adoption.

    Location: Denver, CO or Bay Area

    Role & Responsibilities: 

    • This role will ideally be co-located with our software engineering team in Denver. It is important for the professional services team members to be working with our software engineering team on one side and with the customers on the other side to successfully deploy the TruU software within a customer’s environment. This resource will work closely with the engagement managers within TruU Professional Services to develop and manage the technical components of the overall project plans.
    • This role will be responsible for providing hands on technical expertise to deploy the TruU solution within a customer’s environment, during the presales/POC, production deployment and post-production support phases. Coming up to speed on the TruU technical architecture, understanding the customers’ IT environments and integrating the TruU solution within them will be key responsibilities for this role.
      • Support the sales team in helping customers understand what they can achieve with TruU
      • Understand customer requirements and communicate the business value of solving technology problems using TruU’s approach
      • Prepare and deliver technical presentations and demonstration of TruU’s services and products
      • Lead and coordinate the technical side of customer proof-of-value/POC engagements
      • Lead onboarding and training of initial customer employees using the TruU solution
      • Provide technical feedback to the customer during scoping / onboarding calls
      • Work closely with product management, product marketing and engineering, distilling and communicating customer needs and product feedback to these groups
      • Manage expectations properly to avoid escalation. Be a strong voice for customers during
      • engineering planning
      • Stand up environments mimicking customer environments for testing and certification help of TruUs solution
      • Implement configuration and standards-based integration of TruU’s solution into AD or other LDAP directories and IAM, VDI and VPN infrastructure
      • Lead / participate in customer troubleshooting sessions
      • Update external customer-facing documentation as new features/functionality is built, acting as a quasi high-level “technical writer”
      • Craft technical content to show customers how to implement specific use cases or standard methodologies for new technologies
      • Prepare demos, demo videos and proof of concepts to demonstrate various use cases for TruU’s Platform
      • Work closely with remote development teams on customer problems, troubleshooting issues, and brainstorming new implementation options
      • Attend trade exhibitions, conferences and onsite client meetings as needed when conditions allow

    Requirements:

    • Prior demonstrated experience in leading customer technical implementations including the communication, relationship, consensus building and problem-solving skills required to drive consensus on complex technical decisions with the customers and internal TruU product team.
    • Hands on installing, configuring and integrating multi-tier solutions in enterprise environments and infrastructures. Must have an understanding of Networks / Network design to navigate firewall and port requirements for installation
    • Hands-on proficiency with federation technologies such as PKI, SAML, OAuth, OpenID Connect, LDAP and Microsoft AD
    • Hands-on proficiency with Microsoft Active Directory, Microsoft Certificate Authority, Windows Internet and Information Service, Group Policy, and Windows / Mac workstations. 
    • Preferred experience with one or more of the following: PingFederate, Active Directory Federation Services (ADFS), Okta, Azure AD Premium, Centrify.
    • Other important experience – Cloud: AWS, Azure, GCP or similar – standing up and working with secure environments, security groups, firewall controls, etc.
    • Strong hands on solution architecture experience for enterprises with an emphasis on identity and access management deployments. 
    • Bachelor’s degree
    • Minimum 3 years professional experience

    Nice-to-Have

    • Experience in cybersecurity or related industry
    • End-to-end project management experience - make an idea come to life.
    • Basic ability to work in AWS and standing up virtual appliances/instances
    • Technical marketing demo or documentation experience
    • Startup environment experience

    About TruU:

    TruU is a cyber security company that is transforming the way users are identified in order to provide digital and physical access as a frictionless experience. We are solving the problem of giving users trusted access to digital and physical sites without the need for passwords. We are a startup environment that is focused on empowering the team to architect and implement elegant solutions to the interesting and challenging problems before us, in an enjoyable environment that fosters our own professional and personal growth.


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      Technology we use

      • Engineering
        • C#Languages
        • C++Languages
        • JavaLanguages
        • KotlinLanguages
        • PythonLanguages
        • SwiftLanguages

      Location

      We are in one of the hippest, most up-and-coming parts of Denver's Lower Highlands: Platte river, parks, great breweries and many great restaurants.

      An Insider's view of TruU, Inc.

      What's something quirky about your company?

      One of the most positive things about TruU is how everyone is motivated and purposeful. That’s real pleasure to work with such believers! There's a real mission we can all get behind that makes the work all the more meaningful. Another quirky thing is we are Denver-based but highly tied into Silicon Valley networks.

      Alex Rodak

      Senior Software Engineer

      What does your typical day look like?

      Drive to the office, parking is easy. Specialty coffee for the team and the day is getting started. You code the solution that came to you the night before. Daily standup. Everyone leaves the meeting energized and jumps into their sprint goals. Impromptu whiteboard sessions for quick problem-solving. Lunch time team walk to the Highlands for tacos.

      Joe Carli

      Senior Platform Engineer

      How has your career grown since starting at the company?

      As the UX designer, I work closely with both the engineering and the data science team to create innovative product solutions. I am constantly amazed at the team’s commitment to cross-functional collaboration. Together, it is fun to explore the possibilities and turn dreams into reality.

      Tracey Morris

      Lead UX Designer

      How do you make yourself accessible to the rest of the team?

      Our organization is incredibly flat and cross functional. Executives are easily accessible and attend the daily virtual stand-ups and share strategic updates. We have a doer culture that checks big egos at the door. We use a modern stack including Slack, Jira, Confluence and Asana to stay in sync and foster collaboration in different departments.

      Horacio Zambrano

      Chief Strategy and Marketing Officer

      How do you empower your team to be more creative?

      Empowerment is not a statement of lip service; it is a way of being. We set challenging vision and goals, where team members are expected to drive solutions for the success of the company. We do what needs to be done and ask forgiveness later. Conflict, disagreement and debate of ideas are welcome and encouraged with a commitment to the path.

      Dave Pasirstein

      CPO and Head of Engineering

      What are TruU, Inc. Perks + Benefits

      TruU, Inc. Benefits Overview

      Unlimited PTO, excellent medical including PPO or HMO, work from home flexibility, quarterly team outings, education reimbursement and competitive pay.

      Culture
      Eat lunch together
      Daily stand up
      Open door policy
      Team owned deliverables
      Group brainstorming sessions
      Open office floor plan
      Diversity
      Highly diverse management team
      TruU hires on the basis of exceptional capability without regard to race or other discriminating factors. Our current leadership team and board are diverse.
      Mean gender pay gap below 10%
      Health Insurance & Wellness Benefits
      Dental Benefits
      Vision Benefits
      Health Insurance Benefits
      Retirement & Stock Options Benefits
      Company Equity
      Child Care & Parental Leave Benefits
      Remote Work Program
      Return-to-work program post parental leave
      Vacation & Time Off Benefits
      Unlimited Vacation Policy
      Paid Holidays
      Perks & Discounts
      Commuter Benefits
      For Boulder employees, TruU provides for RTD Echo passes.
      Company Outings
      TruU hosts company outings semi-annually, generally in concert with All Hands updates.
      Some Meals Provided
      Periodically, TruU will have lunch sponsored outside of the office or brought in to the Denver/Boulder office.
      Parking
      Plenty of free parking around the building.
      Relocation Assistance
      We prioritize talent and will offer reasonable relocation as required.
      Professional Development Benefits
      Job Training & Conferences
      TruU offers employees professional development opportunities like the ability to attend job related conferences and seminars.
      Tuition Reimbursement
      TruU is open to reimbursing tuition for coursework related to an employee's job function.
      Lunch and learns
      TruU is planning to institute brown bag Fridays to share knowledge and learning amongst the team.
      Cross functional training encouraged
      Promote from within
      Continuing Education stipend
      Online course subscriptions available
      Paid industry certifications

      Additional Perks + Benefits

      As we grow, we continue to add benefits that are consistent with leading edge start-ups.

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