Solution Analyst

| Greater Denver Area

Company Description

At Conga, we believe that growth equals opportunity. It’s how we drive our business, but it’s also how we view our people and culture. Growth creates opportunity—we know that by growing our team of passionate, talented individuals, we have the opportunity to excel as the best tech company in the industry.

Our people are committed to the Conga mission to inspire, enable, and guide customers to success. We live this every day, working relentlessly to create powerful products that drive unmatched business results for our customers, while delivering service that is second to none. Conga’s position as the leader in digital document transformation, the provider of one of the top paid applications on the Salesforce AppExchange, our more than 11,000 customers and our collection of five-star reviews show our dedication to this mission!

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and many additional perks!

Job Description

As a Solution Analyst it will be your responsibility to represent the Professional Services Delivery teams by supporting the Territory Managers in their pursuit of new business and upsell opportunities. A primary component of the role will be scoping professional services engagements and preparing statements of work. The successful candidate will provide subject matter expertise and technical feasibility of the proposed solution. It is important that you have a customer centric mentality and genuine curiosity for the breadth of the customers’ real business challenges, along with the ability to match our growing solution set to solve them. This position will require travel to facilitate solution design workshops onsite at the customer location.

Responsibilities:

Relationship Management: 

  • Foster relationships with clients and internal stakeholders to grow engagement
  • Comfortable presenting solutions and best practices to client teams

Administrative: 

  • Understand the customer's Salesforce configuration and communicate how to best leverage the Conga products and services with salesforce.com applications and services to address specific business needs 
  • Convert customers’ business requirements into implementation plans and write Customer Statements of Work
  • Document and communicate technical design with Services Delivery team members
  • Serve as the primary technical point of contact during the sales process 
  • Help customers and prospects find a solution to their business challenges via our growing solution set – including products and services 
  • Design complex technical solutions that are intended to increase adoption 
  • Manage multiple priorities and projects simultaneously
  • Engage with customers and prospects directly when necessary to provide support for sales activities
  • Capture all relevant details pertaining to existing opportunities in support of Sales Executives and facilitate effective implementation and support via knowledge transfer
  • Communicate clearly and effectively; both written and verbal 
  • Work efficiently with an internal team to accelerate project delivery and communicate project status to management

Continuous Improvement:

  • Review and analyze business systems and process, work with internal teams to optimize and drive efficiencies

Qualifications

  • Proficient with Salesforce CRM, ideally with multiple Salesforce certifications 
  • Consulting or customer success experience 
  • Software implementation experience 
  • Keep abreast of new technologies

Additional Information

All your information will be kept confidential according to EEO guidelines.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • MixpanelAnalytics
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen

Location

Interlocken Technology Park is a full-service advanced technology business park located in the heart of the high tech Denver-Boulder corridor.

An Insider's view of Conga

How would you describe the company’s work-life balance?

Conga has a way of bringing fun to the office. As I type, a group of our executive team walked by playing holiday music, pouring mimosas and serving donuts. We enjoy quarterly volunteer opportunities to give back as a team, as well as 24 hrs of paid volunteer hours to give back to the causes close to you.

Sienna

Product Marketing Director

How does the company support your career growth?

I've had the pleasure to grow my career internally here at Conga. Management has been extremely supportive of my career aspirations and provides guidance with regular career check-ins. The combination of our open door policy and the company's interest in my growth has allowed me the opportunity to get the most out of my career.

Robert

Solution Manager

What unique initiatives do you have that encourage innovation?

Focus on the relationship with your customers. Truly happy, loyal customers mitigate churn and are open to expanding your relationship as you launch new products and services. Having a team in place that understands this concept and then building it into the culture and DNA of the company ensures the company has the foundation for long-term success

Matt

Chief Executive Officer

What are Conga Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

$1,200 annual professional development allotment per employee

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