Software Quality Assurance Manager - SQA

| Greater Boulder Area
Our Company:
PopSockets LLC, based in Boulder, Colorado, designs, manufactures and sells innovative lifestyle products. Our flagship product, the PopSockets grip, was invented by philosophy professor David Barnett, with the first grip sold on PopSockets.com in 2014. We’ve since sold more than 200 million grips and expanded our portfolio to include a broad range of empowering, expressive, and fun products. We aim to build an Eternal Positivity Machine—an adaptable global brand that makes an increasing positive impact on the world every year.

The Role:
PopSockets is looking for a Software Quality Assurance Manager to take ownership of quality assurance efforts in the development, release, and maintenance of both custom and off-the-shelf software, as well as systems integrations, related to order placement, order fulfillment, distribution, logistics, and customer service. This is a hands-on role responsible for validating the quality of software applications and integrations to ensure they meet stakeholder needs and expectations. The ideal candidate will have a collection of technical, interpersonal, and leadership skills, with the ability to effectively collaborate with IT team members, software development partners, stakeholders, and end users. This individual must possess the ability to quickly understand software functionality, as well as business workflows, in order to effectively define and execute manual and automated testing strategies to satisfy user story requirements and acceptance criteria.

Responsibilities

  • Own the design, development, and execution of test plans based on technical specifications, user needs, and business requirements
  • Develop test cases, user stories, or usage scenarios with acceptance criteria to support test plan objectives
  • Develop and maintain a suite of extensible, automated test scripts
  • Execute manual and automated performance, load, and usability tests of software and integrations, with communication of results back to project manager/scrum master, team members, and stakeholders
  • Record and document actual vs. expected results, prioritizes defects based on frequency and severity, and track through the lifecycle of the defect
  • Evaluate risks associated with various testing strategies, communicate risks to team members, and recommend alternative approaches
  • Estimate level of effort required for application testing per project, including prioritization, options, and required resources
  • Facilitate system production support, which includes re-creation of issues, problem resolution, and implementation of preventative enhancements
  • Participate in the release of software and integration solutions, including planning, validation, and stakeholder acceptance
  • As the team grows, manage contract and staff software quality assurance engineers
  • Independent self-starter with little need for supervision and thrives working in a fast-paced environment

Requirements

  • Bachelor’s degree in computer science, information systems, or related field of study and at least 5 years of related experience
  • Strong understanding of SDLC foundational concepts and testing best practices
  • Ability to contribute and direct at all levels of testing including unit, functional, automation, performance and scalability testing; be able to step in and provide leadership in test design and implementation
  • Experience with various collaboration tools, including Jira, Confluence, and diagramming software (e.g. Visio, Gliffy, Draw.io)
  • Experience with Agile software development testing, including the review of user stories, acceptance criteria, and other available information in order to develop test plans and test scenarios, both manual and automated
  • Experience exposing testing metrics in a way that allows visibility into system stability
  • Experience building and developing test automation for RESTful APIs and SOAP web services
  • Ability to write clear and concise bug tickets using defect/ticket tracking systems Must be able to effectively communicate technical information to both technical and non-technical personnel
  • Familiarity with e-commerce processes, including sales operations, finance and supply chain and order fulfillment concepts
  • Relevant experience with a full suite of order management lifecycle tools: ERP and inventory control systems, Warehouse Management Systems and Order Management Systems and Order Fulfillment
  • Experience with the following platforms: Shopify, Salesforce Commerce Cloud, ShipStation, Microsoft Dynamic NAV, Kingdee ERP, MuleSoft, Cybersource, Adyen, ZenDesk, Postman
  • Experience with the following technologies: Linux/Windows Servers, Ruby on Rails, JavaScript, DataWeave, Java, PHP, MySQL, EDI, RESTful / SOAP APIs. Experience with JSON and XML data-interchange formats
  • Experience implementing and leveraging test automation frameworksProficiency in writing SQLA proven ability to learn new technologies / platforms. PopSockets is evolving at a rapid pace and the need to research, understand, and apply new technologies is extremely important
  • Experience working with CI/CD workflows using deployment services (e.g. Jenkins)
  • Flexibility working in a global organization where cross-cultural communication and occasional off-hours work may be required

Salary range: $75,000 to $85,000

PopSockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual’s work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non-welcoming work environment. This policy applies to all employees, including managers, supervisors, co-workers; and non-employees such as customers, clients, vendors, consultants, etc.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • Power BIAnalytics
    • NAVAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • InDesignDesign
    • FigmaDesign
    • PremiereDesign
    • After EffectsDesign
    • Cinema 4DDesign
    • ProToolDesign
    • BasecampManagement
    • SmartsheetManagement
    • TrelloManagement
    • HubSpotCRM
    • KlayvioEmail

Location

We're just outside Downtown Boulder (no traffic!) in a gorgeous, newly built and designed office with terrific mountain views!

An Insider's view of PopSockets LLC

How does your team reward individual success?

We have an internal bonus system that allows everyone to reward each other with points that you can then convert for real world rewards including everything from gift cards to your favorite stores, Amazon, discounted travel and more.

Katie

Sr. HR Manager

How do you collaborate with other teams in the company?

Our office is designed to foster collaboration. There are comfortable meeting areas around every corner, and an open office plan. Even a walk to grab some coffee often results in multiple, impromptu meetings. All of our conference rooms are equipped with huge screens that allow us to stay close with everyone offsite as well.

Andrea

Lead Recruiter

How does the company support your career growth?

Because we're growing so quickly, you don't have to wait for a role to open above you to advance. We welcome new ideas and perspectives, and people are able to grow, develop and advance at their own rate. Want to expand your role? Tell us how!

Julia

Recruiter

How do you empower your team to be more creative?

We work very hard on recruiting in order to bring in passionate people with good ideas, and then let them run. You won't run into the excuse of "this is the way we've always done things". We want change, and growth and innovation, and trust in our people and their skills to get us there.

Jen

Associate Design Director

What are PopSockets LLC Perks + Benefits

PopSockets LLC Benefits Overview

Employees are valued at PopSockets. We provide a number of perks and benefits to show we care and are always looking for ways to do more for our employees. We provide a dog-friendly office, stocked with snacks and high end coffee and tea options. We have a fully stocked bar with a view of the mountains. We offer competitive benefits and 4 weeks of starting vacation time, in addition to time off each year for volunteer opportunities.

Culture
Volunteer in local community
PopSockets Employees are offered two paid volunteer days. Our Manager of DoGoods works directly with local nonprofits we can support as a company. Volunteer opportunities are coordinated quarterly.
Partners with Nonprofits
PopSockets partners with more than 100 nonprofits—large and small—through Poptivism, our unique give back program. Over the past three years, we have contributed more than $3 million to charity!
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
PopSockets has a flexible spending account
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer Cardio and Yoga classes three days per week!
Retirement & Stock Options Benefits
401(K) Matching
We contribute 3% of of an employee's annual gross pay to their 401K
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We provide an option to create a dependent care account
Generous Parental Leave
We provide 12 weeks paid paternal leave for employees who have been here 6 months.
Flexible Work Schedule
PopSockets provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Company sponsored family events
PopSockets sponsors family oriented events throughout the year.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
We love our snacks at PopSockets. We also offer plenty of tea, coffee and beer on Tap. We also have our own Bevi machine!
Some Meals Provided
Bagles and Donuts every Wednesday and Breakfast burritos the last Friday of the month!
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Softball, Soccer and more!
Fitness Subsidies
We offer thrive pass, $50 per month toward the wellness activity of your choice.
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Customized development tracks
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