ServiceNow Developer
*Note: Please disregard any compensation estimates that may be provided by linkedin or any other source. These statistics are auto-generated and not accurate*
We know there’s no such thing as a “perfect" candidate - Nor do we look for the right "fit" with us, we look for the Add! We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
Pax8 is proud to be a Colorado-Grown business that is expanding all over the globe! We have offices in Greenwood Village, Colorado Springs and Florence, CO. While we are in the process of building offices in Georgia and Texas as well, Pax8 is fully embracing the Hybrid work life synergy! We encourage all applicants authorized to work in the US to apply regardless of location as nearly all of our roles can be remote!
The ServiceNow Developer works with a diverse set of stakeholders and teams to develop new features, continue configuration and customizations, and solve complex and abstract problems while optimizing and streamlining the flow of our business. They stand up modules and configure them to integrating 3rd party databases to reduce the amount of work which our support team members are doing daily.
Essential Responsibilities:
- Feature development and improvements
- The primary ServiceNow modules of focus include:
- CSM / Agent Workspace
- Virtual Agent
- Chat and Engagement Messenger
- Knowledge
- Service Portal
- Performance analytics, metrics, and reporting
- Scheduling and calendar management
- Workforce optimization
- Collaborate with stakeholders to design and implement features which serve a number of support-related departments at Pax8
- Assist with process automation via business rules, scripting, workflows, flow designer, approvals, and other common methods
- Provide knowledge on ServiceNow best practices
- API integration and Data Management
- Design and implement data interfaces with other enterprise application systems (both internally and externally)
- Monitor and ensure proper data handling for consistent and clean data
- Manage data ingestion from multiple API endpoints while collaborating with necessary teams when changes need to occur
- Development requests, bugs, and fixes
- Prioritize and triage incoming issues or bug requests while setting proper expectations with internal users submitting issues
- Create and perform QA testing for feature development prior to production rollout
- Assist with upgrades or feature rollouts and react appropriately when update issues occur
- Documentation
- Provide technical release notes during production rollouts of new features or fixes
- Work with appropriate teams to product knowledge and/or documentation for general distribution
Ideal Skills, Experience, and Competencies:
- At least three (3) to five (5) years’ experience in a similar role
- Working knowledge of Customer Service or Technical Support teams (understanding of MSP’s or Outsourced IT organizations is very desirable)
- Experience managing multiple API connections handling data ingestion from both custom and 3rd party applications within the ServiceNow platform
- Experience developing, updating, and interpreting JavaScript on the ServiceNow platform
- Knowledge of ServiceNow database hierarchies and design
- Excellent communication, collaboration, and teamwork skills
- Proven experience as a System Administrator, Systems Integrator, or similar role
- Expertise developing, updating and interpreting Javascript, REST, HTML, CSS, Angular JS and JSON on the ServiceNow platform
- Desire to drive one’s own education and stay up-to-date on new releases and features of ServiceNow
- Ability to be resourceful, with creative problem-solving and a can-do attitude
- Aptitude to approach complex and abstract problems and ability to determine multiple possible resolutions
Required Education & Certifications:
B.A./B.S. in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $85,000 or more depending on experience
#LI-AG1
*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Pax8 is an EEOC Employer.