Description

At KPA we are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Excellence, Agility and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

Come join our team of talented professionals and work with a company that appreciates and rewards people who make a difference. 

Are you passionate about SFDC implementations that drive efficiency to extraordinary levels?   Are you up for the challenge of helping to mature and grow an organization by creating a clean flow of data throughout the organization? 

KPA is looking for someone that can grow with our company, increasing our Salesforce utilization and efficiency and integration with business processes in a smart, well-planned, and effective manner.

To be successful, you will need to be organized, self-sufficient, and able to communicate clearly and effectively with business stakeholders such that you can design and build a solution that meets their needs. You will know that you have been effective when manual processes are now automated, emails “workflows” are now in Salesforce, and anyone at KPA with a Salesforce logon can see the same information as what was previously hidden in emails, shared drives, etc. 2 years from now, we’ll look back and you’ll be a key conqueror who helped transform KPA.

Within 2 weeks

• Understand the current process for triaging the Help Desk and management of the backlog

• Start supporting end-user’s requests directly, trouble-shooting issues/bugs within the Salesforce.com system, and escalating as needed to Premier Support

• Get a crash course in our current program: where we’ve been and where we’re going, ideally with you helping to build out some parts of our new product catalog for re-launch

Within 30 days

• Start building your own feature(s) for the backlog

• Re-launch the Leads object and process, cleaning up some old technique debt, meeting some unique Operational business requirements, and deploying a Web to Lead form to production

• Develop and deploy custom applications or create workflow rules (or process builder) for migrating a manual billing process into Salesforce to the sandbox environment

• Designing a data migration plan for the use of CPQ Subscriptions

Within 45 days

• Implement guardrails preventing Users from doing things against the process

• Gather requirements and work with the various organizations to create meaningful feature design to help improve our business around Order Entry and Provisioning

• Create and/or edit training documentation for ongoing Salesforce.com support in Knowledge

Within 60 days

• Regularly perform database de-duping and cleanup procedures, assisting in the development of business practices for data entry and standardization

• Develop and deploy custom applications or create workflow rules (or process builder) for migrating a manual billing process into Salesforce to the production environment

Within 90 days

• Implement data migration plan for service image migration to the use of the Subscription object

• Participate in change management/release process 

• Assist in developing documentation on processes and workflows 

• Regularly audit field usage and overall system adoption 

• Undertake additional analysis and reporting projects as directed by management

What you’ll love about us … 

• A Lightning-enabled Salesforce with minimal custom objects used

• A target rich environment for enablement and valued-added impact

• Working across Business Operations: Sales, Marketing, Finance, and Customer Support

• Agile/Scrum methodology

• Work with a great team in a fun, collaborative atmosphere with great benefits

What we’ll love about you…

• Are detail-oriented and possess critical thinking & problem-solving skills

• Ability to troubleshoot system, process and data issues; ability to think clearly under pressure

• Positive, “can-do,” attitude

• Stamina and tenacity to deliver great software solutions, with a deep sense of personal ownership and passion 

• Exceptional written and verbal communication skills 

• Work ethic that corresponds with KPA’s core values: Integrity – Helpful – Excellence – Accountable – Resourceful – Respectful - Teamwork

Requirements

• Minimum two years of experience as a Salesforce.com administrator

• Professional software development experience in a diverse set of distributed application development and middleware technologies such as REST Web Services, PL/SQL, HTML, Java Script

• Saleforce.com Admin (ADM201 and ADM211) certified

• Sales Cloud, Service Cloud and Developer certifications favored

• Proven ability to troubleshoot integrations with other systems (Netsuite, custom applications) including experience with Salesforce API, and Web Services (REST/SOAP/Bulk)

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content. 

• Proven Experience with Release Management, Source Control, and Deployment concepts and technologies such as Salesforce DX, SFDC Metadata API, ANT, Jenkins and Git.  

• APEX/ Visualforce / API and Component development skills.  

• Up-to-date on latest industry trends; able to articulate trends clearly and confidently

• Strong data management abilities favored

• A documented history of successfully driving projects to completion (design, build, test, etc.)

• Previous experience working in a SCRUM or agile environment favored

Position Details

• Full-time, exempt position

• Reports to the Senior Program Manager, Technology Department

• Located at KPA’s corporate headquarters in Lafayette, CO

A little about Us….

KPA is a proven SaaS technology partner for corporate compliance and human resource professionals seeking opportunities to raise productivity, control expense, and mitigate financial and reputational risk via business process automation, improved safety and workplace compliance, and better HR practices. With KPA’s proven portfolio of end-to-end solutions and operational best practice, clients can unlock opportunities to drive down costs, mitigate risk, and enhance the employee experience at a lower cost than clients can achieve internally.  

Founded in 1986, KPA is owned by Providence Equity Partners, a top-tier private-equity company, and is focused on delivering SaaS solutions to the small and mid-size business (“SMB”) markets. KPA is a major competitor in a fragmented $4B market with significant “tail wind” of 10% annual market growth.