Flyreel is the leading provider of AI in the property insurance market. We’ve created an AI assistant that guides users through home inspections using their own smartphone camera and proprietary computer vision technology. Our solution automatically documents important details about homes in real time, while capturing risks and hazards as they’re detected.

We’re an early stage company backed by a healthy and growing list of customers as well as a number of reputable investors such as Gradient Ventures (Google’s AI focused venture fund).

About the Role: Quality Support Analyst

Here’s what you’ll do day to day:

• Review and quality check AI-generated inspection reports
• Assess property related data and provide feedback to improve app functionality
• Provide daily customer support through email and live chat with end users
• Provide phone support as needed with end users
• Provide feedback that improves our internal tooling and processes
• Partner with Customer Success Managers to gather and provide customer feedback for enhancing the customer experience
• Ability to work evenings and weekends (role is ~35 - 40 hours per week based on business needs)

Requirements

Here’s what we’re looking for:

• Service: Provide world class customer service for all populations through empathy and understanding.
• Communication: Ability to clearly author clear and concise emails and chat responses to end users of various skill levels in a calm and confident manner no matter the circumstance.
• Ambition: Goal oriented, positive, and proactive. Comfortable in a fast paced results oriented work environment with high expectations. Able to partner effectively with internal teams and all levels of stakeholders.
• Discipline: Excellent time management skills with the ability to handle multiple tasks simultaneously. Extremely organized with consistent follow through.
• Adaptability: Self starter and fast learner able to troubleshoot issues as they arise in a constantly changing environment. You’re resourceful and develop solutions for the issues you find.
• Analytical: Ability to discern and quickly process critical data points to ensure quality reports and provide optimal responses to end users.

HUGE bonus points if you have experience in:

• Residential and or commercial property insurance
• 1+ years of customer support/service
• Google Suite
• Bachelor's degree strongly preferred