Production Support Engineer, Colorado Springs, CO

| Colorado Springs
Who are we?
Quantum Metric is a Digital Intelligence Platform, uniting Marketing, Engineering, and Product disciplines through quick and simple behavioral and predictive analytics. Fresh off of one of the largest Series A funding rounds ever in the state of Colorado, we’re looking to further accelerate the incredible pace that has led to 400% year-over-year revenue growth in 2018. We’re on a mission to find the brightest, most passionate and persistent individuals on the planet to join our team. If that’s you, read on!
What will you do?
You'll be part of our production support team, providing world-class support to our customers. You'll achieve expert level knowledge of product capabilities and configuration options. Equipped with this knowledge, you'll respond to support inquiries, share knowledge, and help customers solve problems. You'll grow your development skills by assisting Engineers in the field with JavaScript instrumentation. You'll partner with platform engineering and customer success teams to diagnose issues and ensure top customer concerns are prioritized. You will innovate and solve new problems every day.
This role is perfect for junior developers who want to grow their skills with new technologies, learn from and be mentored by experienced leaders, and gain real-world experience in the Digital Intelligence space. If you're motivated and aspire to eventually move into a senior role in Software development, Sales Engineering, or Customer Success, this is a great place to start.
Who are you?
You have a passion for software development and are particularly fond of JavaScript. You can explain that a promise is more than something that your mother taught you to keep. You know why ES6 is better than ES5 and can give some concrete examples of the change it brings. You probably even know what Babel is and how it relates to these JavaScript features. That said, we imagine that you aspire to be more than just a code monkey. You're a problem solver who desires to work closely with other like-minded engineers to brainstorm potential solutions and determine the best path forward. You see big-picture value in learning from those who have gone before you. You see the importance of providing input and considering the points-of-view of those around you. You enjoy being a valued member of a healthy team.
What are your skills?
You are highly proficient with HTML, CSS and JavaScript that runs in a web browser. You also have a working knowledge of Facebook’s React Framework. Extra credit if you've dabbled in native mobile frameworks. Sure, there are other things you probably know, but these are the technical skills that will prove most valuable in this role. You’re curious, so you’re probably really familiar with a variety of different tech. This is a good thing because we understand the value of learning continuously and expanding out of your comfort zone.
What will you need to succeed?
We’re not shy about our rapid pace. We’ve experienced incredible victories because we come up with bold solutions and have them built before our competitors have poured their morning coffee. You’ll need to be willing to learn quickly, fail fast, communicate often, pivot gracefully, grow from your mistakes and iterate.
What’s in it for you?
This will be the best group that you ever work with. We support one another through challenges and win as a team. Your hard work will be well rewarded with stock options, a competitive salary and full benefits. Most importantly, you’ll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Requirements

  • Bachelor’s Degree in Computer Science, Software Engineering, Information Systems or equivalent
  • Experience with JavaScript, CSS, HTML and React

About Quantum Metric
Quantum Metric is a venture-backed startup that recently raised a $25MM Series A round of funding from Insight Venture Partners, a top-tier NY-based firm. The company has amazing client success stories at enterprise-scale that have helped validate our product-market fit and provided compelling examples of our business value proposition.
The typical Quantum Metric customer achieves a full investment payback within three months of beginning to use our real-time digital intelligence platform and, on average, a 376% ROI over three years. We’re thoughtfully scaling out our team to add outstanding talent that is equally passionate about being part of a team that is fast-paced, innovative and values passion, honesty, persistence, and curiosity.
We’re offering you the opportunity to develop your career in a tech space ripe for disruption. If all of this inspires you, then what are you waiting for? Talk to us today!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • BigQueryDatabases
    • Quantum MetricAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

The Quantum Metric home office is in Monument, Colorado, with additional offices in Denver (LoHi) and the Washington DC metro area.

An Insider's view of Quantum Metric

What's something quirky about your company?

"Indy" the cat is our company mascot who lives full-time in our Monument office.

Kyle

Director of Digital Marketing

What projects are you most excited about?

I lead all the recruiting efforts here at Quantum Metric and in 2019 we are going to more than double in size (that's 80 hires...that's 1.5 hires PER WEEK).
I feel like I have the best job here- building the family and talking to people every day about our product and impact.

Kristin

Dir. of Talent & Recruiting

How has your career grown since starting at the company?

As an early member of Customer Success, I became exposed to multiple facets of the business while building client relationships. This provided the chance for me to push my skill set further and get outside of my comfort zone, which Quantum has always encouraged. Now, I have the opportunity to lead our growing enthusiastic Customer Success Team!

Gil

Customer Success Manager

How do you make yourself accessible to the rest of the team?

I integrate with the team regularly. People can reach out to me any time if they need me; they have my phone number. I care about our people and this company.

Mario

CEO and Founder

What’s the vibe like in the office?

Everyone here has a voice. We openly express whatever we want to share without judgment and our thoughts or ideas are considered. It's refreshing to be able to do that at this company!

Ro

Executive Business Partner

What are Quantum Metric Perks + Benefits

Quantum Metric Benefits Overview

At Quantum Metric, we offer a comprehensive group health plan, time off, competitive salaries, and a work environment that thrives on team collaboration and work-life balance. We understand life happens and when it does we want the well-being of our employees to be healthy and happy. A healthy work-life balance promotes a happy and productive employee.

Culture
Partners with Nonprofits
The company supports Charity: water, a non-profit organization that brings clean and safe drinking water to people in developing countries.
Daily stand up
Daily Product/Development stand-ups, weekly Sales calls, and monthly All-Hands meetings. We want everyone to be in the know about what great things are happening at Quantum Metric.
Open door policy
We encourage our employees to openly share ideas, voice concerns, or about anything on their minds!
Diversity
Unconscious bias training
Coming Soon!
Health Insurance & Wellness Benefits
Disability Insurance
100% company paid. Short-Term Disability insurance helps replace lost income in the event of illness or accident that prevents employees from working.
Dental Benefits
We cover 50% of the employee's premiums.
Vision Benefits
We cover 50% of the employee's premiums.
Health Insurance Benefits
3 health plans to choose from with HSA. We cover 99% of our employee's premiums and an option for employees to upgrade to more expensive plan by paying the difference.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Our company matches employees' contributions to a non-profit organization, charity: water.
Child Care & Parental Leave Benefits
Generous Parental Leave
Coming Soon!
Remote Work Program
For employees outside our home office location, we have employees across the U.S. who either work from their home office or to a company designated office facility.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
9 holidays plus 1 floating holiday
Perks & Discounts
Casual Dress
We want our employees to come to work comfortably and is very common to see our employees wearing Quantum Metric T-shirts or pull-overs proudly!
Company Outings
Annual holiday gatherings and team building activities.
Stocked Kitchen
At the home office location.
Parking
Free parking at the home office and some paid for parking at company designated office facility.
Relocation Assistance
Offered on a case-by-case situation
Professional Development Benefits
Promote from within
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