Oracle FMW Middleware Engineer at FIS

| Greater Denver Area
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Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level.

A World of Opportunity

We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today.

Key Purpose of the Role

* Senior Middleware Support Team Analyst/Engineer within Worldpay I&O Hosting and Application Services
* Responsible for providing Middleware Engineering support for a wide range of Middleware products, including 3rd line BAU support for Production and Pre-Production environments
* Middleware support responsibilities include Installation, Configuration, Maintenance and Live Support of Middleware services hosted on Linux and Microsoft operating systems in a highly virtualised environment and subject to strict Change Management and Service Level Agreements
* To represent the Hosting & Application Services Middleware Team within Worldpay Infrastructure & Operations
* Provide extremely high standards of service from a Middleware perspective in terms of service maintenance, new capability requests, fault prevention and resolution
* The successful candidate will also be responsible for providing technical expertise within the following technologies:
o Oracle Weblogic
o Oracle Fusion products such as ORMB, Documaker, ODI
o Java/J2EE
* Ability to work individually as well as in a team within an onshore/offshore model
Key Responsibilities:

* 3rd Line Support for all services under the responsibility of Worldpay Middleware Team, within the Production and Pre-Production Environments
* Rapid response to Production and Pre-Production Incidents raised to Middleware by the Worldpay Command Centre, in accordance with agreed Service Operating Model Standards
* Provide Incident Fault Diagnosis and Resolution, engaging other Worldpay support teams as required
* Delivery of Middleware Support services to agreed Service Level and Operational Level Agreements
* Proactive management of the WorldPay Middleware environments and recommendation of measures to improve service delivery
* Ongoing evaluation of Worldpay Middleware services to identify potential issues such as Capacity, Performance, Resource, Process, Patching, Security, Vulnerability plus mitigation actions required
* Escalation of critical issues in accordance with designated processes and procedures
* Contribute to ongoing Middleware Service Improvements and promote knowledge sharing within the team to ensure consistent levels of support from all team members across the full Middleware product set
* Produce and maintain relevant Technical and Operational Middleware documentation for Production and Pre-Production environments
* Provide full and effective cover for other members of the team as required during absence
* Raising and co-ordination of Change Requests including representation to Change Management and the Worldpay Change Advisory Board as required
* Execution of Changes to the Production and Pre-Production environments under authorised and controlled change requests
* Participate in Middleware on-call rota to provide out-of-hours support
* Participate in discretionary projects/engineering tasks as requested by Line Management
* Ensure that WorldPay Security Policies and Guidelines are adhered to for all Middleware services
* Interface and maintain relations with other WorldPay teams, including Application Support and Business teams
* Maintain excellent and effective working relationships with other I&O Teams, to ensure high standards of service during multi-team support activities and Incidents
* Participate in the shaping and continuous improvement of the Middleware Support team with minimal or no supervision to ensure systems are reliable and fit for purpose

4+ years of experience supporting Oracle Fusion Middleware products including:
o Oracle Weblogic (including Coherence & OHS)
o Oracle Revenue Management & Billing (ORMB)
o Oracle Documaker
o Oracle WebCenter
o Oracle OBIEE
o Oracle Enterprise Manager
* Strong analytical skills coupled with a methodical approach to fault investigation and resolution
* Service management ethos and disciplined approach to management of support tasks
* Strong interpersonal skills, demonstrating a variety of influencing styles to enable effective completion of tasks both individually and within groups.
* Builds sustainable relationships with colleagues and key individuals in the business and IT team from executive management through to technical levels.
* Shows a desire to take the initiative, moving issues forward with clarity. Demonstrates an ability to think 'outside the box' while defining solutions in a workable form.
* Excellent Communications skills, written and spoken
* Ability to communicate to a wide audience of professionals
* Builds trust, willing to express opinions in debates, buy into decisions showing commitment and accountability.
* Team player that promotes a collaborative work environment but at the same time is not afraid to positively challenge viewpoints in a constructive manner to achieve best results for the program
* Experience of working in an onshore/offshore model
* Expert knowledge of implementing solutions using Fusion Middleware products
* Expert knowledge of JAVA/J2EE
* Proficient with Unix RedHat Enterprise Linux 5 and 6 or Oracle Enterprise Linux
* 3+ years experience of third level support for business critical production systems
* Knowledge of the global payments industry or a good understanding of payments transaction life cycle will be an advantage
* Knowledge of Oracle Siebel products will be an advantage
* ITIL Experience
* Experience of Service Now
* Experience of JIRA
* SOA design and practices.
* VMware virtualisation architecture and product suite
* Java/JEE and associated concepts including Object-Oriented and Service-Oriented design
* Strong industry experience in supporting high performance/availability messaging transactional processing
* Evidenced track record of the development and maintenance of solution architectures, with applied understanding, at an enterprise level of application, data or security architecture.
* Oracle Fusion or Siebel experience would be advantageous
* Strong Linux and Windows administration skills within a highly virtualised environment
* DNS and Active Directory fundamentals, BIND Network fundamentals
* Able to manage multiple concurrent work requests in a fast-paced work environment
* User knowledge of GIT, Jenkins and Nexus
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Our Denver office is located in the Tech Center at Belleview & I-25, and our pictureqsue Durango office is nestled alongside the Animas River.

An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Volunteer in local community
We love to make a difference in the community! Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Friends outside of work
Eat lunch together
Intracompany committees
African American Network, Women's Network, Young Professionals Group, LGBTQ Organization (GLOW), WorldpayGives, Worldpay Social Committee, and the list goes on!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Worldpay's Healthcare Flexible Spending Account (FSA) allows you to set aside pre-tax dollars to pay for medical, dental, prescription or vision care expenses for you and your dependents
Disability Insurance
Dental Benefits
Enrollment in the Worldpay dental plan provides access to two networks. You can select any dentist, but staying in the networks will cost you less.
Vision Benefits
Enrollment in the Worldpay vision plan provides access to two networks. With each, you receive discounts on eye exams, frames, lenses, contacts and vision correction surgery.
Health Insurance Benefits
Worldpay offers four medical plans - one PPO plan and three Consumer (HSA-eligible) plans. All plans offer preventive care covered at 100%.
Life Insurance
In addition to the basic life insurance provided to you by Worldpay, you can also opt for supplemental life insurance which offers another layer of protection to help meet your family's needs.
Wellness Programs
Wellness365 is a fun and rewarding way to make small changes toward better health every day. Set your interests to get personalized daily tips on nutrition, exercise, stress, sleep and much more.
Onsite Gym
Can't make it to your favorite fitness class or need to de-stress before facing the world? We have a large, well-equipped gym onsite that will help you keep you with your fitness goals!
Retirement & Stock Options Benefits
Colleagues are eligible to participate in the Worldpay 401(k) plan immediately upon hire. Choose from traditional pre-tax 401(k), or pre-tax or Roth catch-up contributions or a combination of both.
401(K) Matching
Worldpay matches 100% of the first 5% of deferrals on a per paycheck basis. And the best part - the match is immediately 100% vested!
Company Equity
Employee Stock Purchase Plan
We offer eligible colleagues the opportunity to purchase shares of Worldpay stock at a 15% discount off the market closing stock price on the day of purchase.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Subsidized child care.
Generous Parental Leave
FMLA-eligible colleagues are eligible for up to 120 hours of paid time off to recover from childbirth and to care for and bond with their newborn or newly adopted child.
Family Medical Leave
The Family and Medical Leave Act provides up to 12 weeks of job-protected leave for your own medical condition, or for the care of a spouse, child or parent who has a serious medical condition.
Adoption Assistance
An adoption reimbursement benefit is offered to full-time colleagues who have been employed for at least one year. This one-time, per person benefit helps to cover various adoption-related expenses.
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Tuition Reimbursement
Worldpay encourages all colleagues to pursue continuing education or to work toward a degree in their field.
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
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