Company Information
Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with their customers – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology. Marketo puts Marketing First. Headquartered in San Mateo, CA, with offices around the world, Marketo serves as a strategic partner to large enterprise and fast-growing small companies across a wide variety of industries. To learn more about Marketo’s Engagement Marketing Platform, LaunchPoint® partner ecosystem, and the vast community that is the Marketo Marketing Nation®, visit www.marketo.com.
Job Description
The Opportunity
Manager, Consulting – Technical Consulting Services is responsible for leading a team of Technical Consultants responsible for providing hands-on assistance with technical implementation and developing solutions for system and data integration. Additional Responsibilities include Presales Technical Services scoping, and cross functional representation with Engineering and Solutions Consulting teams.
Responsibilities
- Direct management responsibilities for all designated resources and their associated workload in achieving team and individual utilization goals
- Establish team objectives and drive performance improvements
- Set individual goals and providing on-going performance feedback as well as formal performance appraisals
- Understand team member capabilities and ability to establish development plans
- Aptitude to create a team environment that sustains a highly motivated group working to achieve common objectives
- Work cross-functionally to drive visibility and collaborative for process improvement
- Engage in escalation management
- Assist in pre-sales activities to scope professional services engagements and close deals
- Manage partners and subcontractor relationships, onboarding, and tactical technical support
- Coordinate and manage weekly and monthly one-on-one and team-wide meetings and training sessions to ensure ongoing improvement and best practice sharing
- Attract, hire, coach, on-board and retain top talent
- Developing and driving new offerings and repeatable solutions, as well as optimizing processes to grow our business
- Work closely with extended team of pre-sales, support, customer success, product and engineering
- Demonstrate technical leadership in Marketo consulting projects with clients and partners
- Manage client expectations and project scope
- Communicate complex, enterprise-class technical solutions to both technical and business audiences
- Ability and willingness to travel up to 60%
- Make our customers successful
Required Skills/ Experience
- Requires 4-year degree in Computer Science, Software Engineering, or Computer Engineering, and minimum of 5 years of experience in a fast-paced, enterprise level, professional services environment; or equivalent industry experience.
- A minimum of 2 years of managing individual contributor consultants who have less than 5 years of experience and remote
- Successful history of assisting selling professional services engagements
- Superior communications skills (presentation, written, and verbal) and ability to interact effectively with all levels of professional staff. Ability to explain complex concepts simply.
- Teamwork and good communication skills a must
- Excellent organizational skills -ability to prioritize, manage, multi-task and execute projects cross-functionally
- Act as a role model to others: sets an example of integrity, ethical behavior and professionalism
- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
- Knowledge of enterprise marketing systems, Marketing Automation (Marketo, Hubspot, Eloqua, Pardot, Exact Target, Adobe Marketing Cloud), CRM, and ERP; experience with Salesforce.com and Microsoft Dynamics is a plus
- Proven success in design, development and delivery of enterprise SaaS integration solutions
- At least 2 years’ experience as a technical consultant or similar role
- Knowledge & hands-on experience with programming and scripting languages, web services, web development, RESTful APIs, relational databases, version control
- Experience with middleware integration tools (Informatica, Boomi, Scribe, Mulesoft)
- Experience with either/all of Python, PHP, Java, C#, C++, and/or ASP.NET, JavaScript, HTML, CSS and DOM manipulation
- Experience with implementing marketing technology solutions in a client facing role
- Experience with defining systems strategy and road-map, documenting requirements, designing and prototyping solutions, creating system diagrams, and implementing enterprise solutions.
- Understanding of the Marketing and Sales business process is a plus