Nylas is a pioneer and leading provider of universal communications APIs that allow developers to quickly connect their applications to every email, calendar, or contacts provider in the world. Over 40,000 developers around the globe use the Nylas communications platform to process over 1.2 billion API requests and 20TB of data per day from providers such as Gmail, Microsoft Exchange, Outlook, Yahoo! and more. 

Who We Are 

Nylas was founded in 2013 by a couple of MIT graduates who were passionate about making complex systems simpler. Co-founder and CTO Christine Spang saw that email use was growing at a steady rate, yet there wasn’t a simple way to unify this data-rich tool in a way that developers could easily integrate with this data. She and a small team (at the time) set out to fix this. Fast-forward to 2020, Nylas has successfully raised funding from Spark Capital, 8VC, ScaleUP, Round13, Citi Ventures, Slack Fund, Data Collective, Fuel Capital, and SV Angel. Nylas customers span from large enterprises such as Hyundai, Fox News Corp, Hubspot and Move.com to high-growth start-ups like Dialpad, Pipedrive, Lexicata, and Sparkpost. 

Our Work Philosophy 

Nylas is also a big believer in the safety and well-being of our employees and society, which is why we are onboarding all new Nylanauts remotely during this global pandemic until there is a vaccine and it is safe for humans to resume their pre-COVID lifestyles. 

AND once COVID-19 pandemic eventually comes to an end, we will continue to embrace Remote First philosophy, with a minor twist: Remote First, Office Second. That's right! It's about how you work, not where you work. Nylanauts can choose any workspace or environment that will result in more ideas, engagement, creativity, focus, collaboration, and productivity. It's true. They can go anywhere as long as they respect the working hours (time zones) of their team. Wherever motivates them; inspires them to be better versions of themselves. This means Nylanauts can work from the slopes of Missoula before traveling to the beaches of San Diego. Wonderful! 

And if Nylanauts want to work from an office in one of our hubs (San Francisco, Denver, New York City, Toronto, and London), they can. Go ahead! The workspace is there to be utilized. Why Remote First, Office Second? Because we not only believe in respecting individual working styles, disabilities, and personal schedules, but also ensuring everyone has a better work-life balance. The outcomes will always be more important than the physical location. So, if you’re looking to join a fast-growing company with a beloved, daily-use product, and an authentic mission that puts people first, we want to meet you. Want to know more? Check us out on Comparably and Great Place to Work! 

Recent Awards:

2019 Great Place to Work 

2019 Happiest Employees 

2019 Best Leadership Team 

2019 Best CEOs for Diversity 

2019 Best Perks and Benefits 

2019 Best Work-Life Balance

The Role:

Nylas is searching for a Director, Sales Engineering who will provide technical leadership throughout the sales process and help create the building blocks to drive efficiency in how Nylas helps customers and prospects to achieve the technical win necessary to move forward with Nylas Products and Services. You are an intelligent, humble, creative individual who enjoys developing people. Reporting directly to our Chief Revenue Officer, our Director will be an experienced leader with the ability to creatively motivate our SE team to provide innovative and deal driving customer solutions and effectively partner with Sales, Products, Engineering and Marketing to build a highly scalable organization that will have a large impact on Nylas's overall success.

You naturally excel at leading and building relationships with new customers and internal teams by understanding our products and gaining a thorough projection of what our customers want to do while they implement our product(s). You'll partner with Sales, Support, Product, and Engineering with the end goal of creating a flawless and delightful experience for our new customers.

What You'll Do

• Hire, coach, and drive a team of high performing Sales Engineers across Enterprise, Mid-Market and SMB sales teams
• Actively participate in the sales cycle to bring leadership and strategic supportPartner with sales leadership to achieve regional quota targets, our goals and ensure relationships are built
• Create, experiment and implement new ways to educate and engage the team
• Analyze data and work with cross-functional counterparts to improve the product's vision
• Assign projects, accounts, and meetings to sales engineers and resolve conflicts
• Collaborate with Sales Management to identify areas of opportunity to speed up the sales cycle, increase conversion rates and increase average sales price
• Collaborate with internal product, customer success, and professional service teams to provide the best customer experience (development, purchase, delivery, and deployment)
• Increase the effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
• Help create new product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources
• Prepare and deliver product messaging to highlight Nylas’ value proposition using techniques which include whiteboard and slide presentations, product demonstrations, trial management and documents
• Make recommendations on solution design, deployment, and integration with Enterprise architectures to optimize customer experience
• Provide technical leadership and product expertise to the team and the larger sales organization
• Provide a strong feedback loop from the field to our Products organization.

What You'll Bring

• BA/BS degree or equivalent practical experience
• Minimum 8+ years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles
• Minimum 5+ years people management experience
• Experience selling a multipurpose product applicable to multiple lines of business or industries
• Early stage software, technical pre-sales (SE) experience in a new category
• Able to explain technical subjects to non-technical end user personnel in large enterprises
• Ability to work independently and prioritize effectively and balance multiple, disparate work streams
• Excellent analytical and problem-solving skills
• Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports
• Brings a strong work ethic; takes the initiative and thinks creatively to get the job done
• Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Experience presenting & building relationships from C-Suite to IT OperationsExperience in solution design or solution architecting related to collaboration/workflow/project management.Google apps, Salesforce.com, MS Suite skills

Perks/Benefits

• Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
• Healthcare: 90% of medical, dental and vision coverage for you and your family
• Retirement Plan: 401k & RRSP with a company match (super rare for a startup)
• Holidays: 14 paid annual holidays (New Year’s Day, Family Day, President’s Day, Good Friday, Indigenous People's Day, etc)
• Personal Stipend: monthly health & wellness stipend via Zestful
• Education Stipend: annual education & development benefit
• Paid Parental Leave: 12 weeks parental leave (maternity & paternity)
• Voting/Election PTO: 4 hours of paid time off to vote in person or volunteer at a polling place

Nylas is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.

Nylas is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law.

Pay Range: $150,000 - $215,000