JOB SUMMARY
This position will direct a department within the Solutions Engineering and Portfolio Management organization that will define and operationalize tooling solutions to support our Portfolio Management business processes. Responsibilities of this role will be to enhance and streamline our reporting ecosystem and our end-user experience through delivery of self-service reporting solutions and tools automation that align with our Product and Technology Portfolio Management outcomes. This team's solutions and tools drive real-time insights and decision making across the Product and Technology organization and throughout Charter. A major focus will be to support an end-to-end portfolio view to ensure that work is being managed by the right teams across Charter, and to support leadership status, decision-making, and continuous improvement.
MAJOR DUTIES AND RESPONSIBILITIES
Directs and deploys staff to ensure appropriate internal customer support and execution excellence.
Oversees assigned technical area including those related to Software Development and Information Technology, Digital Platforms, and Network Engineering.
Assists in the definition of the overall department strategic plan and implements the plan for assigned area; accountable for the departmental budget and related capital expenditures.
Acts as an Epic Owner for reporting and tooling solutions
Responsible for new portfolio tool development that supports our portfolio management business processes; explores technical integration of tools and systems to enhance the capabilities of portfolio management functions
Ensures portfolio data quality, including reporting of data quality/completeness, required clean-up activities, and participates in User Acceptance Testing for new tooling solutions to ensure high level of quality of assurance.
Oversees and develops reporting and data insights capabilities (Service Requests / Data Mining / Validation).
Establishes periodic portfolio health reporting and analysis (end-to-end portfolio delivery focus) - including key insights and recommendations for improvement; works to establish scorecard and metrics to measure performance of partner organizations.
Engages with stakeholder groups and related Technology Implementation teams (Portfolio Leaders, Project Management and Tools stakeholders) to develop and evolve Executive Portfolio Status reporting, and to fulfill periodic/ad hoc portfolio status requests
Leads portfolio management communities of practice meetings and socializes and trains stakeholder community on tooling solutions, and works with stakeholders to develop new portfolio reporting & insights capabilities, including resource management, budget performance, forecasting, etc.
Implements and enhances consistent best practices to ensure optimized delivery aligned with company initiatives and expectations.
Develops an effective team to drive a high performance culture and environment.
Consults with peers while implementing departmental strategy, direction and changes.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Advanced ability to implement department strategies
Advanced ability to successfully build and lead teams of engineering and information technology resources
In-depth knowledge of business portfolio management and SAFe Lean Portfolio Management
Engineering and information technology knowledge of assigned area as well as the knowledge of a wide variety of tools and technologies used in assigned area
Advanced understanding of PowerBI to generate executive level reporting
Understanding of the core business processes and existing system capabilities
Advanced ability to communicate with senior levels of management and company personnel
Advanced ability to make decisions and solve problems while working under pressure
In-depth knowledge of business process re-engineering
Advanced knowledge of video, internet, voice and business product features and network capabilities
Advanced ability in successfully managing complex, technology and engineering programs and portfolios
Advanced understanding and ability to successfully manage complex program and project budgets
Ability to make decisions and solve problems while working under pressure
Ability to lead and motivate others and provide constructive feedback
Advanced ability in mitigating risk and implementing contingency plans
Advanced ability to use personal computer and software applications
Advanced ability to exercise independent judgment and initiative in performance of job duties
Required Education
Bachelor's degree or equivalent experience required
Required Related Work Experience and Number of Years
8 - 10 years of Cable industry experience
8 - 10 years of Software development or engineering work experience
5- 7 years of Leadership/management experience
5- 7 years of Portfolio Management experience
3- 5 years of Managing complex programs or projects
PREFERRED QUALIFICATIONS
Preferred Education
Advanced management or technical degree
Project Management certification or successful completion of a recognized project management curriculum
Advanced management or technical degree
WORKING CONDITIONS
Office environment
EGN700 313684 313684BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $135,300.00 to $239,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.