Director of Engineering - Cloud Operations at JumpCloud

| Greater Denver Area
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Director of Engineering - Cloud Operations
Louisville, CO and Denver, CO and Remote
About JumpCloud: 
Do you enjoy solving challenging problems using the latest technologies within a great team? Even better knowing that your work is highly visible and mission critical for thousands of organizations around the globe? JumpCloud ( is searching for the best in the business when it comes to helping to design and build the next generation of server management and directory software. We built a disruptive new technology called Directory-as-a-Service® and it is reinventing a two decade old monopoly, giving organizations freedom of choice with their IT solutions. 
JumpCloud is in search of a Director of Cloud Operations. This is a senior-level leadership position responsible for the strategic planning, team building and day to day management of JumpCloud’s Directory-as-a-Service® cloud-based, platform. As Director, you will be leading the core mission for ensuring the globally distributed platform is always on, always secure, scales efficiently and cost-effectively. The most critical characteristic of this leadership position is to drive JumpCloud’s Engineering culture to continually align and improve its function to our Company's core business needs to aggressively deliver value to customers with no sacrifice in quality or security. 
What you’ll be doing:
  • DevOps - Lead and mentor a team of exceptional DevOps engineers. While developing the team’s strategic roadmap
  • SecOps - Grow and mentor a new team of Security and Compliance Engineers who are responsible for fortifying the JumpCloud platform, assisting engineering with secure coding best practices and lead JumpCloud’s compliance efforts. 
  • SRE - Grow and mentor an exceptional team of ‘smokejumper’ engineers responsible for issue escalation, triaging and site reliability oversight. 
  • Test Automation and Quality Assurance - Grow and mentor a team of exceptional SDET and quality assurance engineers to broaden and deepen JumpCloud’s automated QA efforts. 
  • Agile practices - Mentor and evangelize JumpCloud’s Agile practice and manage its Agile Coaching team to drive continued SDLC practices. 

We’re looking for:
  • Deep understanding of cloud-development practices on Amazon Web Services (AWS) infrastructure. 
  • Oversee architectural and design decisions for JumpCloud deployment and AWS hosting.
  • Maintain and ensure a disciplined team approach to patches, upgrades, security and operational best practices.
  • Contribute to team workload and escalation demands in a senior technical capacity.
  • Deep understanding of Agile methodologies: Scrum and Kanban.
  • Comfortable with developing and operating an on-call group of engineers and leveraging NOC and automated tooling to respond to monitoring alerts.

Ideal Qualifications:
  • At least 10 years of Engineering and cloud-focused IT experience with at least 4 years in a management role.
  • Deep experience with AWS hosting best practices and design principles including IAM, VPC, EC2, RDS, S3, CloudFront, CloudWatch, ALB, ELB and SES.
  • Extensive experience with Agile development practices and managing DevOps teams.
  • Hands on experience guiding Development and QA teams on CI/CD pipelines.
  • Experience managing CI/CD tooling using SaltStack, Docker/Kubernetes, Hashicorp Nomad or similar technologies. 
  • Experience with CloudWatch, DataDog, New Relic, Nagios, Splunk or similar monitoring tools.
  • Experience managing Source Control systems, such as GIT and SVN.
  • Strong communication skills, both verbal and written, including ability to communicate effectively with internal customers, outside customers, organizations, and vendors with a strong customer service-orientation.
  • Demonstrated vision and ownership of major technologies, infrastructure and systems across varying landscapes.
Please note JumpCloud is not accepting third party resumes at this time. 

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


We are located in the business park adjacent to the Home Depot off of McCaslin Boulevard in Louisville!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.


VP of People

How do you collaborate with other teams in the company?

I work with multiple teams across the organization to highlight and recruit for openings at JumpCloud. We like to have a diverse group of people in our interview process. Hiring at pace is a huge goal for JumpCloud so it's essential for us to build connections with all of our stakeholders.


Manager, Talent Acquisition

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.


Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.



How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.



What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers

Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2750.00 annually to their FSA.
Disability Insurance
Disability insurance covers 50% of annual salary up to $10000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
JumpCloud's health insurance policy covers up to ___% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
JumpCloud provides employees with a flexible work schedule that includes ___.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Company sponsored family events
JumpCloud sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
JumpCloud hosts company outings Monthly.
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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