Smart, tech-savvy clients. Intense challenges and amazing opportunities. Can you support infrastructure systems using the latest in DevOps tools and practices at one of the fastest growing and innovative private cloud providers in the country?
Faction, Inc. is a leader in deploying cloud infrastructure at scale. We are a profitable, venture-backed, rapidly-growing provider of private, hybrid-, and multi-cloud infrastructure. We design and deploy compute, storage, networking, and services for clients who need infrastructure at significant scale, driving those economies of scale to benefit our service provider and enterprise clients. We consult with our client on a variety of cloud migration and transformation efforts, and assist them in making the most of cloud infrastructure with a variety of managed services.
Position Description:
Faction is seeking an extremely talented Systems Engineer II who has expert experience in cloud and virtual infrastructure, with a proficient understanding of VMWare products that approaches solutions with an “automation first” mentality.
The ideal candidate must be able to work independently and intelligently, function well in a team environment, and display excellent communication skills. Our Systems Engineer II are responsible for resolving complex service issues, support engineering services to partner teams and assisting with the implementation of complex projects. This role is a key position in maintaining our systems infrastructure in multiple datacenters and will be called upon to resolve high level technical issues.
Principle Activities:
● Act as a support escalation point to:
1) fulfill client service requests and deliver world-class client service
2) troubleshoot and remedy reported service issues
● Collaborate with Faction clients to plan and execute infrastructure upgrades while ensuring 100% service uptime
● Migrate existing processes to sustainable and repeatable automated processes
● Extend and create infrastructure-as-code solutions leveraging Terraform and Ansible
● Work closely with other Senior Engineers to provision services for new and existing clients
● Mentor and train first level support staff
● Enhance operational support processes
● Maintain and create design documentation, enhance operational support systems
● Review and act upon infrastructure capacity and performance trends
Challenges
● Fast paced, SLA-bound service provider environment
● Breadth of technologies supported
● High density cloud environment
● Operationally demanding schedule with on-call duties
● Activities are highly visible and paramount to client satisfaction
Required Qualifications
● One+ years DevOps experience with Terraform, cloudformations, ansible and programing languages. (Python, powershell, etc. and GIT)
● Two+ years experience as a support engineer, preferably at an IT service provider in a heterogeneous environment
● Hands on experience supporting, provisioning and maintaining heterogeneous platforms as well as VMware vSphere
● Ability to work independently and execute tasks with minimal guidance
● World-class client service skills
● Self-starter with a demonstrative history of excellent communication and time management skills
● Lifting and exerting up to 50 lbs of force
Preferred Qualifications
● Bachelor of Science from an accredited university
● Aptitude to learn and support a multi-tenant cloud infrastructure
● Experience following ITIL best practices
● Execution of Product Development Life Cycle methodology
● Experience working with Agile Methodologies
● Knowledge of VMware Products
● Amazon Certified SysOps Administrator
● Vmware Certified Professional