DevOps Engineer

| Greater Denver Area

Smart, tech-savvy clients. Intense challenges and amazing opportunities. Can you support infrastructure systems using the latest in DevOps tools and practices at one of the fastest growing and innovative private cloud providers in the country?

Faction, Inc. is a leader in deploying cloud infrastructure at scale. We are a profitable, venture-backed, rapidly-growing provider of private, hybrid-, and multi-cloud infrastructure. We design and deploy compute, storage, networking, and services for clients who need infrastructure at significant scale, driving those economies of scale to benefit our service provider and enterprise clients. We consult with our client on a variety of cloud migration and transformation efforts, and assist them in making the most of cloud infrastructure with a variety of managed services.


Position Description:

Faction is seeking an extremely talented Systems Engineer II who has expert experience in cloud and virtual infrastructure, with a proficient understanding of VMWare products that approaches solutions with an “automation first” mentality.


The ideal candidate must be able to work independently and intelligently, function well in a team environment, and display excellent communication skills. Our Systems Engineer II are responsible for resolving complex service issues, support engineering services to partner teams and assisting with the implementation of complex projects. This role is a key position in maintaining our systems infrastructure in multiple datacenters and will be called upon to resolve high level technical issues.


Principle Activities:

●      Act as a support escalation point to:

   1) fulfill client service requests and deliver world-class client service

   2) troubleshoot and remedy reported service issues

●      Collaborate with Faction clients to plan and execute infrastructure upgrades while ensuring 100% service uptime

●      Migrate existing processes to sustainable and repeatable automated processes

●      Extend and create infrastructure-as-code solutions leveraging Terraform and Ansible

●      Work closely with other Senior Engineers to provision services for new and existing clients

●      Mentor and train first level support staff

●      Enhance operational support processes

●      Maintain and create design documentation, enhance operational support systems

●      Review and act upon infrastructure capacity and performance trends



●      Fast paced, SLA-bound service provider environment

●      Breadth of technologies supported

●      High density cloud environment

●      Operationally demanding schedule with on-call duties

●      Activities are highly visible and paramount to client satisfaction


Required Qualifications

●      One+ years DevOps experience with Terraform, cloudformations, ansible and programing languages. (Python, powershell, etc. and GIT) 

●      Two+ years experience as a support engineer, preferably at an IT service provider in a heterogeneous environment

●      Hands on experience supporting, provisioning and maintaining heterogeneous platforms as well as VMware vSphere

●      Ability to work independently and execute tasks with minimal guidance

●      World-class client service skills

●      Self-starter with a demonstrative history of excellent communication and time management skills

●      Lifting and exerting up to 50 lbs of force


Preferred Qualifications

●      Bachelor of Science from an accredited university

●      Aptitude to learn and support a multi-tenant cloud infrastructure

●      Experience following ITIL best practices

●      Execution of Product Development Life Cycle methodology

●      Experience working with Agile Methodologies

●      Knowledge of VMware Products

●      Amazon Certified SysOps Administrator

●      Vmware Certified Professional

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Technology we use

  • Engineering
  • Sales & Marketing
    • PythonLanguages
    • RubyLanguages
    • SalesforceCRM


Faction is located in downtown Denver right near the 16th Street Mall. The office is easy to get to with bus and train stops close by as well.

An Insider's view of Faction

What are some social events your company does?

We have informal happy hours every week with the team which is a nice slow-down to the week. Lunch is provided occasionally at random or to show appreciation for employees. We have off-site events which are great to get to know other coworkers outside of your team or people that you don't work with everyday.


Storage Engineer II

How do you collaborate with other teams in the company?

The best part about Faction is that collaboration can happen anytime: a quick chat at monthly Happy Hour, slack comms to get more immediate input, or formal meetings with stakeholders impacted by a project/change. In Sales Ops I work with people from every dept. and get to choose the best avenue to use with others based on what’s most effective.


Sales Operations Manager

How does the company support your career growth?

I've been very fortunate to be on one of the smaller teams here at Faction, so I get plenty of one-on-one time with my manager. During my 2+ years at Faction, I have always been encouraged to keep learning new skills to make me a better marketer. That includes certifications, classes, and attending conferences.


Digital & Event Marketing Specialist

How do your team's ideas influence the company's direction?

Faction’s Deployment Team continually fosters new ideas, focused on the customer experience. We are persistent in our efforts toward improving the speed and accuracy of our service deployments. The new and ever evolving ideas that support those efforts directly impact Faction’s evolution as a major player within the Multi-Cloud market place.


Deployment Manager

What are Faction Perks + Benefits

Faction Benefits Overview

At Faction, we continue to build and grow a successful organization with an emphasis on a
collaborative environment that fosters innovation, professional development, and personal growth. Our
benefits were created surrounding these values.

Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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