Integration. It’s that pesky part of building a product that no organization actually wants to do. (And who can blame them? It’s not easy). To us, integration is bigger than just a connection. Integration is about moving data, powering transactions, connecting mobile apps, and thousands of other functions. We want our customers to THINK bigger than the brittle connections that hold their products back. REFOCUS their team on the things they care about. And BUILD features that their customers will love. With Cloud Elements, companies can INTEGRATE to the ecosystem of applications that their customers and partners rely on every day.

We are the world’s fastest-growing integration vendor ever, and we’re looking for talented, creative problem solvers who are driven and passionate to join our rapidly expanding team! Headquartered in Denver, minutes from the beautiful Rocky Mountains!  We are seeking an enthusiastic Customer Solutions Architect to join our team!  

What you will be doing:

At Cloud Elements our customers experience and making them successful is one of our most important tasks. Given that our customers pay us over time, customer satisfaction, retention and growth are keys to our longevity.  In this role you will be a major contributor to ensuring our customers are quick to find value in our products.

As a member of the Customer Success Team, you play an important role and will develop strong relationships with our customers, gaining a deep understanding of their objectives, create solutions and be a critical partner in delivering those solutions through the Cloud Elements platform. 

More about this role: 

• The CS Architect is the primary resource responsible for helping our customers design and implement scalable solutions leverage best practices using the Cloud Elements platform

• Interacts with CTOs, Product Managers, Architects, and Sr. Developers at prospects and existing customers that range from SMBs to large Enterprises

• Reviews and produces a design document for customers

• Works with Sales, Account Managers and Project Managers to scope custom work for prospects and existing customers

• Engages in discovery and requirements sessions with Professional Services customers in order to develop the architectural design for custom work

• Acts as the Development Lead for Professional Services projects - tasks include: Epic and User Story creation, technical guidance for engineers, code reviews, and deployment planning

• Researches the APIs and product functionality associated with many cloud services from Finance to ERPs to CRM to eCommerce - and more

• Evangelizes our products in person and online by presenting at conferences, blogging, writing technical tutorials, and other similar activities

• Provides feedback to the product team based on learnings from Professional Services work and/or customer feedback

• Interacts with development and product teams as needed to design solutions and solve problems

• Has an expert technical understanding of our products and services 

• You will be measured using a combination of Customer Satisfaction and technical leadership on the team

• Live by and champion Cloud Elements cultural values: Customers First; Keep it Simple; Freedom, Flexibility, Responsibility; Passionate Contributors, and Iterate to Success!

What we would like you to have: 

• 5+ years experience as an Engineer, preferably with SaaS or related Cloud products

• Preferred, BS/MS in Computer Science, Software Engineering or related field

• MUST be knowledgeable with JavaScript

• Knowledge of RESTful design, APIs, and web technologies

• Understanding of API authentication types: e.g. Oauth, Basic, Tokens

• Be able to work with multiple technologies simultaneously such as Java, JavaScript, .net, Soap, REST, RPC, RDBMS, NoSQL and work with firewall and network security issues and authentication / authorization

• Experience architecting and developing custom software solutions strongly preferred

• Excellent communicator – written and spoken. Comfortable and willingness to work in a team environment 

• Personable, outgoing and community-oriented – enjoy interacting with others (especially geeks!) in professional and social settings

• Willingness to travel

What we can offer you:

• Challenging work with leading-edge technology

• Career growth

• Benefits - Equity, Medical, dental, 401k, flex time off

• Education and training opportunities, team referral bonuses, catered lunch, powder day, summer hikes, the list goes on!

• Office locations: We have offices in Denver, Dallas, and Hyderabad, India. This position will be based out of our Denver HQ. You may also work occasionally from your home office!

We'd love to hear from you! Please upload your resume and share with us why you think you'd be the perfect fit for our team! Cloud Elements celebrates diversity, we are an equal opportunity employer!