We're looking for a Senior UX Writer with experience in complex cloud applications to collaborate with cross-functional teams to design and deliver experiences that make it easy for our customers to make their organizations more secure. The content you’ll write is integral to our industry-leading cybersecurity products.

What You’ll Do

• Drive the delivery of effective and engaging content and micro-content that enables users within the Carbon Black Predictive Security Cloud
• Collaborate with UX Designers, UX Researchers, Product, Engineering, and other stakeholders to define, design, test, and deliver iterative product solutions
• Reduce complexity through clear and concise messaging; articulate rationale for content choices, and iterate on solutions based on feedback and analysis
• Work within existing patterns to ensure consistency, adhere to brand voice, and increase user confidence
• Evolve content patterns and define new patterns, systems, and continuous delivery methods for in-product user assistance
• Mentor UX writers, lead UX Content projects and process improvements, and contribute to the continued development of expertise and efficiency across the team

What You’ll Bring

• 3-5 years of UX content writing experience, preferably in complex cloud applications
• A solid understanding of online user behavior and application development
• Ability to influence others and advocate for the customer experience
• Ability to understand complex technical ideas quickly
• Experience working independently, as well as with distributed, cross-functional teams to deliver iterative solutions and meet a shared goal
• Experience translating brand into product and aligning voice and tone across the customer experience
• Ability to manage multiple priorities and projects simultaneously
• Cnversant in current technology and content delivery methodologies
• Bachelor's Degree in English, Journalism, Communications, or related discipline

Bonus Points

• Experience in the security technology space
• Experience with UX design systems and open source frameworks
• Experience working with GitHub
• Human Computer Interaction certification or Information Sciences coursework

Please include a link to your portfolio or work samples.